Very good
Guests rate it highest for location, service and value.
8.42,456Reviews- Check-in from 3:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Fabulous locationGuests rate the location 9.0 out of 10.
- Free parkingThe property states parking on site is free for guests.
Luxurious Accommodation in the Heart of Cancún
Modern Amenities: Hotel Luma by Kavia offers free WiFi, a restaurant, and free private parking. Guest rooms feature a flat-screen TV, air conditioning, and some even include a terrace for a relaxing stay.
Exceptional Service: With a 24-hour front desk and concierge service, guests can expect top-notch assistance throughout their stay. Certain rooms also boast a balcony with stunning city views.
Prime Location: Situated centrally, the hotel is close to key attractions like Cancun Government Palace and Cancun Bus Station, making it the ideal choice for travelers seeking convenience and comfort.
What this place offers
- WiFi available
- Free WiFi
- Parking
- Free Parking
- Air conditioning
- 24-hour front desk
- Restaurant
- Family rooms
- Luggage storage
- Tour desk
Rooms
8.4
Very good
Rated 8.4 out of 10 by 2,456 guests who stayed here.
- Cleanliness8.4
- Service8.8
- Location9.0
- Rooms8.1
- Amenities8.1
- Value8.4
- Food & drink7.7
Guests mention
Clean and modern facilitiesFriendly and helpful staffGreat location near services
RichardFranceLa grandeur de la chambre, de la douche, la literie, le personnel et l'emplacement.
Le petit déjeuner reste très sommaire mais correct néanmoins.
JosueMexicoLimpieza
No sirve el elevador desde hace más de un año
SonyaMexicoCómodo, limpio y céntrico.
Muy céntrico, cerca del ADO, limpio, personal muy amable, camas cómodas, todo muy bien.
karlaChileMaravilloso
Todo bien
Todo Super bien
ChiaraItalySolo come punto d’appoggio!
la gentilezza del personale, la posizione comoda per il centro di Cancún e per gli spostamenti verso il porto, oltre alle bottigliette d’acqua gratuite.
Lo consiglio solo come soluzione di passaggio, se si hanno poche…
Claudia MontanoSVExcelente ubicación
Estaba en un lugar bastante céntrico, esta cerca el parque de las palapas y restaurantes, al cruzar la calle puede ir a palacio de cancún. Muy limpio y amables.
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated December 2025.
Where you’ll be
Cancún, Mexico
Guests rate the location 9.0 out of 10 — fabulous.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM until 10:00 PM
Check-out by 12:00 PM
Children welcome
Show more
No pets
Free parking on site
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
What we’d check for you here
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Hotel Luma by Kavia
What time is check-in and check-out at Hotel Luma by Kavia?
Check-in is from 3:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Hotel Luma by Kavia allow pets?
No — the property states that pets are not allowed.
Is there parking at Hotel Luma by Kavia?
Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.
Is breakfast included at Hotel Luma by Kavia?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Hotel Luma by Kavia have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I check in late at Hotel Luma by Kavia?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Hotel Luma by Kavia?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Hotel Luma by Kavia?
Cancún.
Other places we book in Cancún
Nothing to do with the booking above. The same market, priced the same way, for if this one is not it.
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