Hotel El Capitan Tulum
Hotel, 3-starAvenida Coba x calle Asteroides, Tulum, MexicoShow on map
8.6 · Fabulous21 reviews
- Check-in from 3:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Fabulous locationGuests rate the location 8.6 out of 10, at Avenida Coba x calle Asteroides.
- Breakfast availableIncluded on some rates — the board is shown on each room.
Relax in Style Make the most of your getaway at Hotel El Capitan Tulum. Offering an outdoor pool with garden views, this hotel provides the ultimate relaxation experience.
Convenience at Your Fingertips Stay connected with complimentary wireless internet access and enjoy the communal living room. The 24-hour front desk and tour assistance ensure a hassle-free stay.
Start Your Day Right Indulge in a complimentary full breakfast every morning. With 19 air-conditioned rooms featuring modern amenities, including minibars and rainfall showerheads, you'll feel right at home.
Immerse yourself in the beauty of Tulum and book your stay at Hotel El Capitan Tulum now!
What this place offers
- Free breakfast
- Nature reserve
- Front entrance ramp
- Free WiFi
- 24-hour front desk
- Garden
- Outdoor furniture
- ATM/banking
- Free breakfast
- Multilingual staff
Rooms
8.6
Fabulous
Rated 8.6 out of 10 by 21 guests who stayed here.
- Cleanliness8.1
- Service9.1
- Location8.6
- Rooms8.6
- Amenities8.6
- Value8.6
- Food & drink8.6
Guests mention
Friendly staffDecent for a short stay
OSCAR ELOYEstuvimos hospedados 1 noche porque solo íbamos de paso, es un hotel sencillo, para solo ir a dormir está bien. El personal es amable.
YelitzaMuy buenas atenciones, el hotel es un poco antiguo, pero se sintió como bien. El restaurante muy bueno, la comida excelente.
ULISESExcelente
JoseEl personal del hotel es muy amable, su desayuno es una delicia, súper recomendable, la ubicación es muy agradable, muy amena la estancia!!
ConnieWe stayed here a number of years ago and enjoyed it. Since we were familiar with the location , we booked it again. The hotel could use some upgrades now, but was still a good place to stay.
Väonö JussiHard beds and got disturbed by loud music all night. Just got quiet early in the morning. Ordered breakfast and took almost an hour to be served. Restaurant is nice and food is really tasty genuine Mexican dishes.
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
Avenida Coba x calle Asteroides, Tulum, Mexico
Guests rate the location 8.6 out of 10 — fabulous.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM until anytime
Check-out by 12:00 PM
No children
Show more
No pets
No smoking anywhere on the property
Front desk staff will greet guests on arrival at the property.
Pets. Pets not allowed
Children and extra beds. No rollaway/extra beds available
Pets. Service animals not allowed
Noise policy. Noise-free rooms not guaranteed
Accessibility. No elevators
General. Professional property host/manager
Children and extra beds. No cribs (infant beds) available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
What we’d check for you here
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Hotel El Capitan Tulum
What time is check-in and check-out at Hotel El Capitan Tulum?
Check-in is from 3:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Hotel El Capitan Tulum allow pets?
No — the property states that pets are not allowed.
Is there parking at Hotel El Capitan Tulum?
Parking is listed among the property's facilities. Whether it's free and whether a space can be reserved varies, so we check it against your dates rather than promise it here.
Does Hotel El Capitan Tulum have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Is breakfast included at Hotel El Capitan Tulum?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Hotel El Capitan Tulum have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Does Hotel El Capitan Tulum have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Hotel El Capitan Tulum?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Hotel El Capitan Tulum?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Hotel El Capitan Tulum?
Avenida Coba x calle Asteroides, Tulum.
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