Hotel Aquaterra

Hotel, 3-starBulnes 299, Puerto Natales, ChileShow on map

You won’t be charged yet

Fabulous

Guests rate it highest for service, location and food.

Check-in from 2:00 PMCheck-out by 11:00 AM. The front desk is staffed around the clock, so a late arrival is fine.
Superb locationGuests rate the location 9.5 out of 10, at Bulnes 299.
Breakfast availableIncluded on some rates — the board is shown on each room.

Convenient Location Hotel Aquaterra is ideally situated in the heart of Puerto Natales, just a few blocks away from Last Hope Sound waterfront and the main square. The perfect base for exploring the area.

Charming Decor and Amenities Each of the 12 rooms at Hotel Aquaterra is uniquely decorated with regional arts and crafts, providing a cozy and authentic atmosphere. Guests can enjoy the convenience of a private bathroom and a complimentary buffet breakfast served daily.

Exceptional Services With a 24-hour front desk and free luggage storage, guests at Hotel Aquaterra are well taken care of. The property also offers free WiFi, a computer with internet access, and free parking for added convenience.

Ready to experience the charm and convenience of Hotel Aquaterra? Book your stay now for an unforgettable Puerto Natales getaway.

What this place offers

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Laundry
Luggage storage
Bar
Tour desk

Rooms

8.9

Fabulous

Rated 8.9 out of 10 by 169 guests who stayed here.

Cleanliness8.7
Service9.7
Location9.5
Rooms8.4
Amenities8.0
Value8.2
Food & drink9.5

Guests mention

Great serviceGood locationClean facilitiesTasty breakfast

JorgeChile
April 2026Family
Muy buena ubicacion, excelente calefaccion
Habitacion pequeña, baño muy reducido e incomodo
BeverlyUnited States
April 2026Group
We really appreciated getting to use the bedroom early…everyone so kind. Lovely place!
Coffee too weak, breakfast could do with more ‘natural’ yogurt (the whole place looked like a wonderful museum) eggs would have been nice for those gluten intolerant.
Nothing! It was a superb place with excellent…
SILVIASpain
April 2026Couple
Recomendable
Muy céntrico , se va andando a todos los sitios
Quizás las habitaciones pequeñas y sobre todo el baño
Maria LuisaChile
March 2026Solo traveller
Muy mediocre
Nada
Mal recibimiento
Habitaciones muy precarias, el precio nada que ver con lo que se ofrece.
Anticuado, mal aspecto a la llegada, …
Desayuno malo, básico y nada refrigerado
JulieUnited States
March 2026Couple
Disappointing to say the least.
We arrived on a cool fall evening in March, but the room was unbearably hot - no fan, the window didn't open. It was advertised on Booking.com as being able to accommodate 4 people (2 adults) - it is just two of us yet…
RobertUnited States
March 2026Couple
Hotel staff are freindly. Rooms are tiney and bathrooms are at best a closet.
Good location
Tiny rooms and bathroom.

Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.

Where you’ll be

Bulnes 299, Puerto Natales, Chile

Guests rate the location 9.5 out of 10 — superb.

Things to know

Cancellation

Each room shows its own terms before you pay.

Most rates can be cancelled free until a date shown on the room.

Non-refundable rates are marked as such.

House rules

Check-in from 2:00 PM

Check-out by 11:00 AM

No children

No pets

Non-smoking rooms available

Payment & property

Paid when you book, not at the desk.

Rates include the taxes and fees we can read.

The property may take a card at check-in for incidentals.

Please note this property does not feature any TV's. LOCAL TAX LAW. Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19% To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won't be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA). This additional fee (IVA) is not included in the hotel rates and must be paid seperately.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.

What we’d check for you here

That the desk is staffed when you land, and that the room is held past cut-off.
Whether breakfast is in the rate or added at checkout, and what time it runs.
Whether the rate moves for your dates, and what it includes.
What the property actually charges at the desk on top of the rate.

Questions about Hotel Aquaterra

What time is check-in and check-out at Hotel Aquaterra?

Check-in is from 2:00 PM. Check-out is by 11:00 AM. If you're arriving late, tell us and we'll ask the property to hold the room.

Does Hotel Aquaterra allow pets?

No — the property states that pets are not allowed.

Is breakfast included at Hotel Aquaterra?

Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.

Does Hotel Aquaterra have Wi-Fi?

Yes — internet access is listed among the property's facilities.

Can I check in late at Hotel Aquaterra?

The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 2:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.

How do I book Hotel Aquaterra?

Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.

Where is Hotel Aquaterra?

Bulnes 299, Puerto Natales.

Places to stay Puerto Natales