Casa Lucy

Bed and breakfast, 3-starMiraflores 969, Puerto Natales, ChileShow on map

You won’t be charged yet

Top rated

Guests rate it highest for service, location and cleanliness.

Check-in from 12:00 PMCheck-out by 10:00 AM.
Superb locationGuests rate the location 9.3 out of 10, at Miraflores 969.
Breakfast availableIncluded on some rates — the board is shown on each room.

Charming Family-Run Accommodation: Casa Lucy, located just 4 blocks from central Puerto Natales, offers a warm and welcoming stay with simple décor and personalized service.

Comfortable Rooms and Delicious Breakfast: The bright rooms at Casa Lucy feature pastel colors, parquet floors, and private bathrooms. Guests can start their day with a full continental breakfast in the cozy living room, complete with eggs, cheese, regional jams, and fresh bread.

Convenient Location and Excursions: Situated close to the city center, Casa Lucy provides easy access to explore Puerto Natales. Guests can also conveniently book trips to the stunning Torres del Paine. Don't miss the chance to experience all this and more at Casa Lucy.

What this place offers

WiFi available
Free WiFi
Non-smoking rooms
Heating
Family rooms
Luggage storage
Tour desk
Non-smoking throughout
Shared lounge/TV area
Staff adhere to local safety protocols

Rooms

9.4

Top rated

Rated 9.4 out of 10 by 167 guests who stayed here.

Cleanliness9.3
Service9.8
Location9.3
Rooms9.3
Amenities9.3
Value9.3
Food & drink9.3

Guests mention

Excellent serviceGreat locationClean and comfortable rooms

McMuff9United States
June 2026Family
Everything I hoped it would be at a reasonable price. Definitely not the Ritz but comfortable
Casa Lucy is a Great little Hotel! Near to the Bus Terminal and its clean/well run. No complaints at all!
ChristineFrance
April 2026Solo traveller
Maison familiale , un peu excentrée du centre ville .
Famille tres accueillante
Chambre simple et très propre
Prix relativement disproportionné par rapport aux prestations
Prix
ZHAOHUIChina
April 2026Solo traveller
还不错
房间比较大，主人对客人旅行提供信息和帮助。
早餐咖啡如果不是速溶咖啡的就好了。
João FerrariBrazil
March 2026Couple
Muito bom
Ótima localização, a senhora Lucy é muito simpática e prestativa. Café da manhã muito bom. Limpeza nota 10, quarto muito bom, banheiro também.
Não tem nada a que pontuar
PassarellaArgentina
March 2026Group
CALIDA, COMODA, ACOGEDORA, LIMPIA
La Casa Lucy es tan acogedora y càlida como lo es Lucy. Atenta a los detalles, flexible y con disponibilidad para ajustar las contingencias que surgen. Las habitaciones (estuvimos al inicio y al cierre del viaje) son…
CourtneyUnited States
March 2026Couple
We had a great stay at Casa Lucy! We stayed here before and after doing the W Trek. Lucy made us feel right at home, and we were able to keep our luggage there while we were hiking. Lucy even made sure we had breakfast…

Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.

Where you’ll be

Miraflores 969, Puerto Natales, Chile

Guests rate the location 9.3 out of 10 — superb.

Things to know

Cancellation

Each room shows its own terms before you pay.

Most rates can be cancelled free until a date shown on the room.

Non-refundable rates are marked as such.

House rules

Check-in from 12:00 PM until 12:00 AM

Check-out by 10:00 AM

Children welcome

No pets

Non-smoking rooms available

Payment & property

Paid when you book, not at the desk.

Rates include the taxes and fees we can read.

The property may take a card at check-in for incidentals.

Payments with Credit Card can only be in local currency (CLP). Payment in USD are only possible in cash. -- Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%. To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA). * This additional fee (IVA) is not included in the hotel rates and must be paid separately.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Managed by a private host A deposit may be required at the property.

What we’d check for you here

Whether breakfast is in the rate or added at checkout, and what time it runs.
Whether the rate moves for your dates, and what it includes.
What the property actually charges at the desk on top of the rate.

Questions about Casa Lucy

What time is check-in and check-out at Casa Lucy?

Check-in is from 12:00 PM. Check-out is by 10:00 AM. If you're arriving late, tell us and we'll ask the property to hold the room.

Does Casa Lucy allow pets?

No — the property states that pets are not allowed.

Is breakfast included at Casa Lucy?

Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.

Does Casa Lucy have Wi-Fi?

Yes — internet access is listed among the property's facilities.

How do I book Casa Lucy?

Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.

Where is Casa Lucy?

Miraflores 969, Puerto Natales.

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