Top rated
Guests rate it highest for location, amenities and service.
9.01,019Reviews- Check-in from 3:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Superb locationGuests rate the location 9.4 out of 10, at Heidar Aliyev Street 14.
- Parking on siteAvailable at a charge the property sets.
Luxurious Accommodations Indulge in the comfort of air-conditioned rooms with modern amenities and Executive Lounge access for a touch of exclusivity.
Wellness and Leisure Relax and rejuvenate at the on-site spa offering massages, saunas, and a Turkish bath, or take a dip in the indoor swimming pool for a refreshing break.
Convenience and Location Benefit from 24-hour room service, a business center, and a fitness room, all within the Expo-2017 exhibition complex. Explore nearby attractions like Bayterek Monument and Nazarbayev University.
Experience luxury and convenience at Hilton Astana. Book now for an unforgettable stay!
What this place offers
- Fitness facilities
- WiFi available
- Free WiFi
- Parking
- Non-smoking rooms
- Air conditioning
- Fitness center
- Swimming pool
- 24-hour front desk
- Restaurant
Rooms
9.0
Top rated
Rated 9.0 out of 10 by 1,019 guests who stayed here.
- Cleanliness8.9
- Service9.4
- Location9.4
- Rooms8.6
- Amenities9.4
- Value8.4
- Food & drink8.4
Guests mention
CleanlinessServiceLocationAmenitiesOverall Experience
AlimaKZEverything was on top. Got a complimentary upgrade.
FarizaKZРасширить ассортимент vanity kit
Персонал и сервис отличный
DenisKZЗаселили ранним бронированием по прибытии.
Девушка которая помогала менять номер — очень старалась помочь, за что ей благодарен.
Обслуживание в номерах и уборка — нареканий нет, прекрасно и быстро. Еда вкусная.…
IlyasKZТоповый отель, и лучший персонал!!!
AIBEKKZНе было кофе в номере.
Отсутствует намазхана в отеле
AndreiKZАтмосферное место для полноценного отдыха для любой категории гостей, от пары влюбленных, до вечно замотанных бизнесмено
Очень удачное расположение гостиницы. Рядом огромный выставочный комплекс построенный для ЭКСПО. Тут же самый большой ТЦ - Мега Silk-way.
Персонал доброжелательный, профессиональный и отзывается на каждую просьбу…
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
Heidar Aliyev Street 14, Astana
Guests rate the location 9.4 out of 10 — superb.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM until 12:00 AM
Check-out by 12:00 PM
Children welcome
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No pets
Paid parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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If you have booked a Half Board package, please note that dinner is served at the Axis Lobby Bar, which is open daily until 23:00. Unfortunately, we are unable to provide dinner service after this time.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Hilton Astana
What time is check-in and check-out at Hilton Astana?
Check-in is from 3:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Hilton Astana allow pets?
No — the property states that pets are not allowed.
Is there parking at Hilton Astana?
Yes — parking is available on site at a charge the property sets. We check the rate and whether a space can be reserved against your dates.
Does Hilton Astana have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Is breakfast included at Hilton Astana?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Hilton Astana have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at Hilton Astana?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does Hilton Astana have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Hilton Astana?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Hilton Astana?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Hilton Astana?
Heidar Aliyev Street 14, Astana.
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