Best Western Plus Astana
Hotel, 3-star13a Dostyk Street, Astana, 010000, AstanaShow on map
Top rated
Guests rate it highest for location, service and food.
9.0112Reviews- Check-in from 2:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Exceptional locationGuests rate the location 10.0 out of 10, at 13a Dostyk Street, Astana, 010000.
- Breakfast availableIncluded on some rates — the board is shown on each room.
Luxurious Amenities and Services Recharge in the 24-hour fitness center or relax on the terrace. Take advantage of free Wi-Fi, concierge services, and a hair salon.
Dining and Hospitality Savor delectable dishes at Emerald with a cozy bar/lounge ambiance. Enjoy room service or the complimentary full breakfast served daily.
Prime Location and Comfortable Stay Located in the heart of Astana, our hotel offers well-appointed rooms with modern amenities. Experience seamless check-in/out, business facilities, and event spaces. To immerse yourself in the beauty of Astana, book your stay at Best Western Plus Astana today!
What this place offers
- Elevator
- Fitness facilities
- ATM/banking
- Conference space
- Free breakfast
- Safe-deposit box at front desk
- Multilingual staff
- Express check-out
- Internet access in public areas - high speed
- Meeting rooms
Rooms
9.0
Top rated
Rated 9.0 out of 10 by 112 guests who stayed here.
- Cleanliness8.0
- Service9.9
- Location10.0
- Rooms8.9
- Amenities8.9
- Value8.9
- Food & drink9.0
Guests mention
Great staffCentrally located
DaniyarConveniently located
ZHANNABreakfast awful. Everything is cold and does not taste good. Looks like they're preparing food at the evening and giving to us a next day.
JaniceGreat location, friendly staff & 24 hour reception.
ElenaGreat hotel and location, workers were very nice and attentive!
RobertNice centrally located hotel - Recommended
Straight-forward check-in and comfortable stay. Road at the front of the hotel is busy so if you are a light sleeper I would maybe suggest asking for a court-yard room. Staff were very helpful and courteous. Food and…
bryncartwrightUnited KingdomReally bad service, pity, 2 people spoil the review!
Rooms are ok. The service in the restaurant is totally abysmal. We have ordered food three times and three times the orders were wrong. The man behind the bar is aggressive and interfered with the conversations, took one…
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
13a Dostyk Street, Astana, 010000, Astana
Guests rate the location 10.0 out of 10 — exceptional.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 2:00 PM
Check-out by 12:00 PM
No children
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No pets
No smoking anywhere on the property
Front desk staff will greet guests on arrival at the property.
Pets. Pets not allowed
Pets. Service animals not allowed
General. Professional property host/manager
Children and extra beds. No cribs (infant beds) available
Sustainability Certifications. Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself. No pets and no service animals are allowed at this property. For details on Best Western's privacy policy, visit www.bestwestern.com/privacy. A deposit may be required at the property.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Best Western Plus Astana
What time is check-in and check-out at Best Western Plus Astana?
Check-in is from 2:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Best Western Plus Astana allow pets?
No — the property states that pets are not allowed.
Is there parking at Best Western Plus Astana?
Parking is listed among the property's facilities. Whether it's free and whether a space can be reserved varies, so we check it against your dates rather than promise it here.
Does Best Western Plus Astana have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Is breakfast included at Best Western Plus Astana?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Best Western Plus Astana have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at Best Western Plus Astana?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does Best Western Plus Astana have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Best Western Plus Astana?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 2:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Best Western Plus Astana?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Best Western Plus Astana?
13a Dostyk Street, Astana, 010000, Astana.
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