6.8 · Pleasant104 reviews
- Check-in from 3:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Very good locationGuests rate the location 8.1 out of 10, at Calle Quetzal No 8-a.
Outdoor Pool and Terrace/Garden: Embrace the tropical setting with an outdoor pool and picturesque terrace and garden at Grand Royal Lagoon. Complimentary Services: Enjoy free Wi-Fi, concierge assistance, and even babysitting services for a relaxing stay. Convenient Amenities: Benefit from room service, express check-in/out, and airport shuttle options at your disposal.
Experience the best of Cancun's Zona Hotelera with Grand Royal Lagoon - book your stay now!
What this place offers
- Golfing nearby
- Surfing/bodyboarding nearby
- Hiking/biking trails nearby
- Sailing nearby
- Water skiing nearby
- Television in common areas
- Personal motorized watercraft on site
- Scooter/moped rentals nearby
- Rafting nearby
- Multilingual staff
Rooms
6.8
Pleasant
Rated 6.8 out of 10 by 104 guests who stayed here.
- Cleanliness3.6
- Service8.1
- Location8.1
- Rooms5.6
- Amenities8.1
- Value6.6
- Food & drink8.1
ErikPrice was high for the condition plus they charge extra fee when you check in. I only stayed 1 night... The sheets need to be washed/cleaned much better with bleach and better detergent. The pillows had makeup and lots…
RobinIt’s a very quiet area to get away from all the noise as I was on vacation from Houston, tx. I got the back corner room an they have plenty of cameras. The only thing that could have front
ROSA ELENALa atención
ArturoLe falto , toallas para la alberca , y limpieza en la habitación.
JaviVery nice custom service
PatriciaGreat location a short walk to shopping dinning and beach
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
Calle Quetzal No 8-a, Cancún, Mexico
Guests rate the location 8.1 out of 10 — very good.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM until 06:00 PM
Check-out by 12:00 PM
No children
Show more
No pets
Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival.
Pets. Pets not allowed
Sustainability Certifications. Property confirms they are implementing guest safety measures
Children and extra beds. No rollaway/extra beds available
Pets. Service animals not allowed
General. Gap period enforced between guest stays - 48 hours
General. Guests are provided with free hand sanitizer
Covid. Property follows sanitization practices of COVID-19 Guidelines (CDC)
General. Staff temperature checks are conducted regularly
General. Cashless transactions are available
Accessibility. No elevators
General. Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
General. Bed sheets and towels are washed at a temperature of at least 60°C/140°F
General. Staff wears personal protective equipment
General. Temperature checks are available to guests
Covid. Property does not offer onsite COVID-19 testing
General. Property is cleaned with disinfectant
General. Social distancing measures are in place
General. Professional property host/manager
Sustainability Certifications. Property confirms they are implementing enhanced cleaning measures
General. Commonly-touched surfaces are cleaned with disinfectant
Health & Safety. Property does not require health documentation at check-in
General. Shield between guests and staff in main contact areas
General. Masks are compulsory at the property
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
What we’d check for you here
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Grand Royal Lagoon
What time is check-in and check-out at Grand Royal Lagoon?
Check-in is from 3:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Grand Royal Lagoon allow pets?
No — the property states that pets are not allowed.
Is there parking at Grand Royal Lagoon?
Parking is listed among the property's facilities. Whether it's free and whether a space can be reserved varies, so we check it against your dates rather than promise it here.
Does Grand Royal Lagoon have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Does Grand Royal Lagoon have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Does Grand Royal Lagoon have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Grand Royal Lagoon?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Grand Royal Lagoon?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Grand Royal Lagoon?
Calle Quetzal No 8-a, Cancún.
Other places we book in Cancún
Nothing to do with the booking above. The same market, priced the same way, for if this one is not it.
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