Gramercy Tulum

Hotel, 4-starCarretera Tulum Boca Paila Km. 9.8, Tulum, MexicoShow on map

You won’t be charged yet

Breakfast availableIncluded on some rates — the board is shown on each room.

Relax and Indulge with massages and body treatments at Gramercy Tulum. Stay connected with complimentary WiFi, and benefit from concierge services and a picnic area. Dine at the restaurant, enjoy room service, or unwind at the bar/lounge.

Unwind in Style in one of the 48 uniquely decorated guestrooms, each featuring a private balcony or patio. Wake up to a cooked-to-order breakfast and stay connected with free WiFi. The hotel also offers a 24-hour front desk, multilingual staff, and luggage storage.

Explore Tulum from this prime location in Zona Hotelera, just steps from Tulum Beach and minutes away from attractions like Sian Ka'an Biosphere Reserve. Book your stay at Gramercy Tulum for an unforgettable beach getaway.

What this place offers

Proposal/romance packages available
Free beach club on site
Free WiFi
24-hour front desk
Garden
Luggage storage
Spa/wellness center
Airport shuttle (additional charge)
Concierge service
Wheelchair accessible

Rooms

Where you’ll be

Carretera Tulum Boca Paila Km. 9.8, Tulum, Mexico

Things to know

Cancellation

Each room shows its own terms before you pay.

Most rates can be cancelled free until a date shown on the room.

Non-refundable rates are marked as such.

House rules

Check-out by 11:00 AM

No children

No pets

No smoking anywhere on the property

General. Property is cleaned with disinfectant

General. Masks are available to guests

General. Individually-wrapped food options are available through room service

General. Reservation might be required for some facilities onsite

General. Professional property host/manager

General. Property follows sanitization practices of Ecolab (3rd party expert - Global)

General. Gap period enforced between guest stays - 24 hours

General. Guest accommodation is sealed after cleaning

General. Cashless transactions are available

General. Essential workers only - NO

General. Contactless check-in is available

General. No cribs (infant beds) available

General. No elevators

General. Property follows sanitization practices of Bureau Veritas (3rd party expert - Global)

General. Shield between guests and staff in main contact areas

Pets. Service animals are exempt from fees/restrictions

General. Social distancing measures are in place

General. Staff wears personal protective equipment

General. Food service has been amended for enhanced safety

General. Gloves are available to guests

Pets. Pets allowed

Pets. Only dogs and cats are allowed

Pets. Service animals are allowed

General. Masks are compulsory at the property

General. Contactless check-out is available

General. LGBTQ friendly

General. Temperature checks are available to guests

General. Staff temperature checks are conducted regularly

General. Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)

General. Electrostatic spray is used for disinfection

General. Protective clothing is available to guests

General. Property confirms they are implementing guest safety measures

General. Contactless food service / room service is available

General. Individually-wrapped food options are available for breakfast

General. Individually-wrapped food options are available for lunch

General. Commonly-touched surfaces are cleaned with disinfectant

General. Guests are provided with free hand sanitizer

General. Bed sheets and towels are washed at a temperature of at least 60°C/140°F

General. Property confirms they are implementing enhanced cleaning measures

General. Individually-wrapped food options are available

General. Individually-wrapped food options are available for dinner

Payment & property

Paid when you book, not at the desk.

Rates include the taxes and fees we can read.

The property may take a card at check-in for incidentals.

What we’d check for you here

That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
That the desk is staffed when you land, and that the room is held past cut-off.
Whether there is room for a pickup, a trailer or a van, not just a car.
Whether breakfast is in the rate or added at checkout, and what time it runs.
Whether the rate moves for your dates, and what it includes.
What the property actually charges at the desk on top of the rate.

Questions about Gramercy Tulum

What time is check-in and check-out at Gramercy Tulum?

Check-out is by 11:00 AM. If you're arriving late, tell us and we'll ask the property to hold the room.

Does Gramercy Tulum allow pets?

No — the property states that pets are not allowed.

Is there parking at Gramercy Tulum?

Parking is listed among the property's facilities. Whether it's free and whether a space can be reserved varies, so we check it against your dates rather than promise it here.

Is breakfast included at Gramercy Tulum?

Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.

Does Gramercy Tulum have Wi-Fi?

Yes — internet access is listed among the property's facilities.

Does Gramercy Tulum have wheelchair accessible rooms?

The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.

Can I check in late at Gramercy Tulum?

The property lists a front desk staffed 24 hours, so a late arrival should be possible. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.

How do I book Gramercy Tulum?

Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.

Where is Gramercy Tulum?

Carretera Tulum Boca Paila Km. 9.8, Tulum.

Guest review categories are not on this page yet — the supplier gives an overall score but no breakdown for this property, and we would rather show nothing than invent the bars. Call (888) 789-8585 and we’ll read you what the property says.

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