Four Points by Sheraton Auckland
Hotel, 4-star396 Queen Street, Auckland, New ZealandShow on map
Very good
Guests rate it highest for location, service and food.
8.51,429Reviews- Check-in from 3:00 PMCheck-out by 11:00 AM. The front desk is staffed around the clock, so a late arrival is fine.
- Superb locationGuests rate the location 9.1 out of 10, at 396 Queen Street.
- Parking on siteAvailable at a charge the property sets.
Luxurious Accommodation in Auckland
Modern Amenities: Four Points by Sheraton Auckland offers a range of modern amenities including a fitness centre, restaurant, and bar for guests to enjoy during their stay.
Convenient Location: Situated just 2.6 km from Masefield Beach, the hotel is centrally located near popular attractions such as Auckland Town Hall and Auckland Art Gallery.
Business and Leisure: Whether you're traveling for business or leisure, our hotel caters to all guests with a business centre, cooked buffet breakfast, and comfortable rooms equipped with all the essentials.
What this place offers
- Fitness facilities
- WiFi available
- Free WiFi
- Parking
- Non-smoking rooms
- Air conditioning
- Fitness center
- 24-hour front desk
- Restaurant
- Room service
Rooms
8.5
Very good
Rated 8.5 out of 10 by 1,429 guests who stayed here.
- Cleanliness8.1
- Service9.1
- Location9.1
- Rooms8.0
- Amenities8.6
- Value8.0
- Food & drink8.6
Guests mention
Friendly staffGreat location
RoannNew ZealandHighly recommended!
It is our second time here. Price, location, staff, parking availability are the main factors.
None so far
HannahNew Zealandi absolutely loved this hotel!! the staff was amazing, the view was incredible from our room , I’ve booked the city view
everything was 10/10 , absolutely loved this hotel
only that there was no sort of air coming in
McBrideNew ZealandWould stay again if going to Aotea Square concert facility
Your location was awkward to get to by car and had minimal parking.
Great breakfast selection. Convenient location for walking to the city particularly Aotea Square.
Friendly and pleasant staff.
The key cards did not…
StaceyNew ZealandPerfect choice for a group at a weekend conference at Aotea Centre
Location and staff were great. Had nice interactions with the breakfast team - highlighting extra options at the buffet and the reception staff at check in and out were very easy going and professional. They were really…
StaceyNew ZealandPerfect location for the Civic and Aotea Square
Location and Staff.
No baths in the room, parking costs
LiaoTWgood service.
The door isn't very soundproof.
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
396 Queen Street, Auckland, New Zealand
Guests rate the location 9.1 out of 10 — superb.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM
Check-out by 11:00 AM
Children welcome
Show more
No pets
Paid parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Four Points by Sheraton Auckland
What time is check-in and check-out at Four Points by Sheraton Auckland?
Check-in is from 3:00 PM. Check-out is by 11:00 AM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Four Points by Sheraton Auckland allow pets?
No — the property states that pets are not allowed.
Is there parking at Four Points by Sheraton Auckland?
Yes — parking is available on site at a charge the property sets. We check the rate and whether a space can be reserved against your dates.
Is breakfast included at Four Points by Sheraton Auckland?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Four Points by Sheraton Auckland have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at Four Points by Sheraton Auckland?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does Four Points by Sheraton Auckland have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Four Points by Sheraton Auckland?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Four Points by Sheraton Auckland?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Four Points by Sheraton Auckland?
396 Queen Street, Auckland.
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