Eterna Tulum
Hotel, 4-starCalle Cobá Manzana 44 Lote 001 La Veleta, Tulum, MexicoShow on map
Fabulous
Guests rate it highest for location, value and amenities.
8.8141Reviews- Check-in from 3:00 PMCheck-out by 12:00 PM.
- Superb locationGuests rate the location 9.3 out of 10, at Calle Cobá Manzana 44 Lote 001 La Veleta.
Luxurious Accommodation with Pool and Free Parking
Exquisite Dining Experience
Indulge in a variety of culinary delights at our on-site restaurant, offering buffet, continental, and American breakfast options.
Convenient Location with Shuttle Service
What this place offers
- Offsite parking discounted rates available
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Terrace
- Luggage storage
- Express check-in/check-out
- Tour desk
- Facilities for disabled guests
Rooms
8.8
Fabulous
Rated 8.8 out of 10 by 141 guests who stayed here.
- Cleanliness8.3
- Service8.8
- Location9.3
- Rooms8.7
- Amenities8.8
- Value9.2
- Food & drink8.3
Guests mention
Convenient locationGood value for money
Carlos HenriqueBrazilÓtimo hotel, mas alguns probleminhas atrapalharam a estada.
O hotel é uma graça, de extremo bom gosto. Quarto amplo que possui até uma pequena cozinha e um sofá. Cama confortável e roupa de cama e banho limpas. Quarto extremamente limpo. Não fica perto da praia, mas está perto de…
RobertUnited StatesFor $35 a night I can’t complain at all even with the staff being basic at best
Center of neighborhood. Very convenient to any restaurant, bar and grocery.
Nothing really. Staff were good and dismissive; very. Danna in particular.
FRANCKFranceBel établissement, un suivi serait necessaire
La qualité de l etablissement
Manque de matériel dans la cuisine, défaillance dans la filtration des piscines individuelles et piscine commune
LaurenceCHBad
The check in desk was beautiful
We got to know the check in desk to intimately because no receptionist showed up even though we waited for over 45mins.
RobertUnited StatesThe Best.
Check in was quick and kind. Location; perfect. The staff super helpful and the room was amazing. Will always stay here again.
HajarBelgiumBad
Location
Upon arrival, there was no receptionist at the front desk. After waiting for quite some time, we discovered that she was sleeping and only arrived later, which is highly unprofessional. Additionally, no one…
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
Calle Cobá Manzana 44 Lote 001 La Veleta, Tulum, Mexico
Guests rate the location 9.3 out of 10 — superb.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM until 12:00 AM
Check-out by 12:00 PM
No children
Show more
No pets
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
What we’d check for you here
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Eterna Tulum
What time is check-in and check-out at Eterna Tulum?
Check-in is from 3:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Eterna Tulum allow pets?
No — the property states that pets are not allowed.
Is there parking at Eterna Tulum?
Parking is listed among the property's facilities. Whether it's free and whether a space can be reserved varies, so we check it against your dates rather than promise it here.
Does Eterna Tulum have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Does Eterna Tulum have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Does Eterna Tulum have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
How do I book Eterna Tulum?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Eterna Tulum?
Calle Cobá Manzana 44 Lote 001 La Veleta, Tulum.
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