Enigmatic Hotel Experience
Hotel, 3-star14 Calle Mero, Cancun, QROO, 77500, Cancún, MexicoShow on map
9.6 · Exceptional20 reviews
- Exceptional locationGuests rate the location 9.9 out of 10, at 14 Calle Mero, Cancun, QROO, 77500.
Relax by the Pool and Enjoy Complimentary Amenities
Indulge in a stay at Enigmatic Hotel Experience, where you can unwind by the outdoor pool and explore the city with bicycles for rent. Stay connected with complimentary wireless internet, and let the concierge assist you in making the most of your trip.
Culinary Delights and Bar/Lounge
Savor a delicious meal at the on-site restaurant and sip on a refreshing drink at the bar/lounge. Immerse yourself in a gastronomic journey without leaving the comfort of the hotel.
What this place offers
- Free WiFi
- 24-hour front desk
- Garden
- Luggage storage
- Concierge service
- Wheelchair accessible
- Outdoor furniture
- Snorkeling nearby
- Smoke-free property
- Tours/ticket assistance
Rooms
9.6
Exceptional
Rated 9.6 out of 10 by 20 guests who stayed here.
- Cleanliness9.4
- Service9.9
- Location9.9
- Rooms9.4
- Amenities9.4
- Value9.4
- Food & drink9.4
Guests mention
Friendly staffClean and nice roomsGood locationGreat food
TuomasGreat staff, good hotel/hostel and good food at the restaurant
ValérieNotre chambre la tequila surprise était magnifique avec ses plafonds hauts et les macramés magnifiques j ‘ai adorée!
AhlamClean and nice room .water bottle free.nice it's always hot in Cancun.
Beautifull style.the bathroom, the room and the pool .all is designed with style and class
The guy with black hair in the front desk is very helpfull…
Ambar GissellVery nice location, very clean, everyone friendly, in my opinion the rooms are really pretty, my only complain is that there are mosquitoes so bring repellent, but definitely would go back, around the area tons of food…
VeckyTodo muy bien
davidrB9046YONice and clean place to spent your vacay, very organized and the people working are friendly, recommend hundred percent
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
14 Calle Mero, Cancun, QROO, 77500, Cancún, Mexico
Guests rate the location 9.9 out of 10 — exceptional.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
No children
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No pets
No smoking anywhere on the property
Front desk staff will greet guests on arrival at the property.
Pets. Pets not allowed
Pets. Service animals are exempt from fees/restrictions
Children and extra beds. No rollaway/extra beds available
Accessibility. No elevators
General. Professional property host/manager
Children and extra beds. No cribs (infant beds) available
Pets. Service animals are allowed
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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Pool access available from 9:00 AM to 10:00 PM.Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
What we’d check for you here
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Enigmatic Hotel Experience
Does Enigmatic Hotel Experience allow pets?
No — the property states that pets are not allowed.
Does Enigmatic Hotel Experience have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Does Enigmatic Hotel Experience have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Enigmatic Hotel Experience?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Enigmatic Hotel Experience?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Enigmatic Hotel Experience?
14 Calle Mero, Cancun, QROO, 77500, Cancún.
Other places we book in Cancún
Nothing to do with the booking above. The same market, priced the same way, for if this one is not it.
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