Dreams Tulum Resort & Spa
Resort, 5-starCarretera Chetumal-Puerto Juarez km 234, Tulum, MexicoShow on map
7.9 · Good617 reviews
- Check-in from 3:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Very good locationGuests rate the location 8.4 out of 10, at Carretera Chetumal-Puerto Juarez km 234.
- Free parkingThe property states parking on site is free for guests.
Luxurious Accommodations and Amenities
Dreams Tulum Resort & Spa offers beautifully designed rooms with private terraces, marble bathrooms, and 24-hour room service. The resort also features an adults-only section and swim-out suites for a luxurious experience.
Family-Friendly Activities
With 2 miles of white sandy beach, on-site watersports, a kids' splash park, and teen clubs, there's something for everyone at Dreams Tulum. The resort even offers discounted greens fees at a nearby golf club.
What this place offers
- Fitness facilities
- WiFi available
- Free WiFi
- Parking
- Free Parking
- Non-smoking rooms
- Air conditioning
- Fitness center
- Swimming pool
- 24-hour front desk
Rooms
7.9
Good
Rated 7.9 out of 10 by 617 guests who stayed here.
- Cleanliness6.8
- Service10.0
- Location8.4
- Rooms6.9
- Amenities6.8
- Value8.3
- Food & drink7.0
Guests mention
Very attentive, friendly and helpful staffBeachfront location and privacy of the beachWell-kept gardens and attractive natural surroundingsGood, dedicated gym/staff serviceSpacious and bright rooms (for some suites)
GabrielaUnited StatesMala
No la verdad que no fue lo que yo esperaba
El personal súper mal pensé que por ser mexicana se portarían un poco más amable ,los restaurantes siempre tenían lista de espera para nosotras y el turista americano miramos…
KayleyUnited StatesDreams tulum was a great overall experience! We loved staying here!
I loved the staff attention to guests!
I didn’t love that not all of the restaurants were open.
ValeriaArgentinala atención muy buena linda opción
las habitaciones.
estaba en refacción y no había muchos restaurantes deberían avisarlo cuando uno hace la reserva
carlosBrazilSe o hóspede não for muito exigente, vale a pena!
Os jardins são muito bem cuidados. A equipe é muito prestativa e acolhedora. O responsável pela academia, inclusive, é muito dedicado. A comida era boa, mas nada de espetacular.
Nosso apartamento era antigo, aliás quase…
ROSAChileEl Hotel Tulum está lejos de ser SUEÑO esperado
La atención amable atenta y cordial del personal
La habitación amplia y luminosa
La belleza natural del entorno
El déficit de personal, con sus consecuencias :
- el servicio de aseo insuficiente y tardío,
-…
MarkGermanySehr gutes Hotel
Sauberkeit
Umbau von mehreren Restaurants
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated August 2026.
Where you’ll be
Carretera Chetumal-Puerto Juarez km 234, Tulum, Mexico
Guests rate the location 8.4 out of 10 — very good.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM until 12:00 AM
Check-out by 12:00 PM
Children welcome
Show more
No pets
Free parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Dreams Tulum Resort & Spa
What time is check-in and check-out at Dreams Tulum Resort & Spa?
Check-in is from 3:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Dreams Tulum Resort & Spa allow pets?
No — the property states that pets are not allowed.
Is there parking at Dreams Tulum Resort & Spa?
Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.
Does Dreams Tulum Resort & Spa have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Is breakfast included at Dreams Tulum Resort & Spa?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Dreams Tulum Resort & Spa have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at Dreams Tulum Resort & Spa?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does Dreams Tulum Resort & Spa have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Dreams Tulum Resort & Spa?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Dreams Tulum Resort & Spa?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Dreams Tulum Resort & Spa?
Carretera Chetumal-Puerto Juarez km 234, Tulum.
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