8.8 · Fabulous8 reviews
- Check-in from 3:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Fabulous locationGuests rate the location 8.8 out of 10.
- Breakfast availableIncluded on some rates — the board is shown on each room.
Experience the vibrant essence of Tulum at the Downtown Tulum Hotel, your ideal getaway in the heart of the city.
Culinary Delights Savor delightful meals in our restaurant or grab a quick snack at the cozy coffee shop. Enjoy a complimentary continental breakfast served daily from 8:00 AM to noon, and unwind with a refreshing drink at our stylish bar/lounge.
Comfort and Connectivity Relax in one of our 24 air-conditioned rooms, equipped with complimentary wireless internet to keep you connected. Return to a pristine space with daily housekeeping, ensuring your comfort throughout your stay.
Prime Location Nestled in Tulum City Center, our hotel is just minutes away from stunning attractions such as Tulum Mayan Ruins and Tulum National Park. Explore the breathtaking beauty of Tulum with ease.
What this place offers
- Free breakfast
- Free WiFi
- 24-hour front desk
- Luggage storage
- Continental breakfast
- Wheelchair accessible
- Free breakfast
- Smoke-free property
- Free continental breakfast
- Change of towels (on request)
Rooms
8.8
Fabulous
Rated 8.8 out of 10 by 8 guests who stayed here.
- Cleanliness8.3
- Service9.3
- Location8.8
- Rooms8.8
- Amenities8.3
- Value9.3
- Food & drink8.8
Guests mention
Clean roomsGood serviceGood food qualityGood location
YuChiehThe hotel itself is pretty good—the room is clean and has basically everything you need. However, the music from the rooftop is VERY loud and goes on until midnight, making it impossible to sleep. The hotel does provide…
JuanExcelente lugar y servicio
irene10/10 excellent
Walking distance to ADO station
Walking distance to super AKI taxi station
JuanJesús y el equipo nos atendieron muy bien
El lugar está muy bonito y tiene muy buena calidad los alimentos
RENE JAIMEno parking. no estacionamiento.
faltan basurero en el cuarto.
MichaelMuy bueno, y muy tranquilo instalación y servicio 10/10 está súper céntrico y tienes todo al rededor del hotel , si estás buscando hotel que lo tenga todo. Este es una buena opción
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
Tulum, Mexico
Guests rate the location 8.8 out of 10 — fabulous.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM until 12:00 AM
Check-out by 12:00 PM
No children
Show more
No pets
No smoking anywhere on the property
Pets. Pets not allowed
Children and extra beds. No rollaway/extra beds available
Pets. Service animals not allowed
Accessibility. No elevators
General. Private host property
Children and extra beds. No cribs (infant beds) available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
What we’d check for you here
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Downtown Tulum Hotel
What time is check-in and check-out at Downtown Tulum Hotel?
Check-in is from 3:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Downtown Tulum Hotel allow pets?
No — the property states that pets are not allowed.
Is breakfast included at Downtown Tulum Hotel?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Downtown Tulum Hotel have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Does Downtown Tulum Hotel have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Downtown Tulum Hotel?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Downtown Tulum Hotel?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Downtown Tulum Hotel?
Tulum.
Other places we book in Tulum
Nothing to do with the booking above. The same market, priced the same way, for if this one is not it.
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