Very good
Guests rate it highest for food, service and location.
8.4129Reviews- Check-in from 3:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Very good locationGuests rate the location 8.4 out of 10, at Calle Ixchel sn.
- Breakfast availableIncluded on some rates — the board is shown on each room.
Relaxation at the Spa Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials.
Recreational Amenities You're sure to appreciate the 2 outdoor swimming pools, a 24-hour fitness center, and bicycles to rent.
Fine Dining and Bars Enjoy international cuisine at Copal, one of the hotel's 2 restaurants, or unwind with a drink at the bar/lounge or the poolside bar.
Plan your luxury stay at Copal Tulum Hotel in Tulum (Zama) and experience an unforgettable retreat.
What this place offers
- Full-service spa
- Fitness facilities
- Express check-out
- Firepit
- Free WiFi
- 24-hour front desk
- Terrace
- Garden
- Luggage storage
- Express check-in/check-out
Rooms
8.4
Very good
Rated 8.4 out of 10 by 129 guests who stayed here.
- Cleanliness7.9
- Service8.9
- Location8.4
- Rooms8.2
- Amenities8.4
- Value7.9
- Food & drink8.9
Guests mention
Friendly and helpful staffBeautiful and peaceful grounds
TandeleyaGreat stay
TammyOne of the best hotels ever. If you want peace and quiet- good food, beautiful grounds, safety, and the most outstanding staff ever- you will love Copal. Ivy, Johnny, and Victor at the front desk were nothing short of…
RosemaryIt was nice pleasant
CatherineI had a fantastic time in Copal. They had complimentary parking but you could also rent a bike if you wanted. I ate in the gastrobar for breakfast and lunch, food was very good and prices were normal for what’s in the…
EmmaWe really enjoyed our stay at Copal and I would stay again. The private rooftop pool was really special and the jungle views were amazing. The apartment was well equipped but could do with some more cutlery and a kettle.…
feliciaEvery thing I ate in both restaurants were amazingly good our room was so nice and comfortable all the staff are friendly and helpful loved this place
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
Calle Ixchel sn, Tulum, Mexico
Guests rate the location 8.4 out of 10 — very good.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM until anytime
Check-out by 12:00 PM
No children
Show more
No pets
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property.
Pets. Pets not allowed
Children and extra beds. No rollaway/extra beds available
Pets. Service animals not allowed
Check-in & Check-out. Contactless check-out is available
General. Cashless transactions are available
Covid. Property does not offer onsite COVID-19 testing
Health & Safety. Property uses a professional cleaning service
General. Professional property host/manager
Check-in & Check-out. Contactless check-in is available
Health & Safety. Property does not require health documentation at check-in
General. Gap period enforced between guest stays - 24 hours
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
What we’d check for you here
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Copal Tulum Hotel
What time is check-in and check-out at Copal Tulum Hotel?
Check-in is from 3:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Copal Tulum Hotel allow pets?
No — the property states that pets are not allowed.
Is there parking at Copal Tulum Hotel?
Parking is listed among the property's facilities. Whether it's free and whether a space can be reserved varies, so we check it against your dates rather than promise it here.
Does Copal Tulum Hotel have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Is breakfast included at Copal Tulum Hotel?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Copal Tulum Hotel have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Does Copal Tulum Hotel have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Copal Tulum Hotel?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Copal Tulum Hotel?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Copal Tulum Hotel?
Calle Ixchel sn, Tulum.
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