6.3 · Pleasant5 reviews
- Check-in from 4:00 PMCheck-out by 11:00 AM. The front desk is staffed around the clock, so a late arrival is fine.
- Pleasant locationGuests rate the location 6.8 out of 10, at 250 Calle 33.
- Free parkingThe property states parking on site is free for guests.
Luxurious Accommodation: Chaac offers air-conditioned rooms equipped with modern amenities like a coffee machine, fridge, and flat-screen TV, ensuring a comfortable stay for guests.
Relaxation and Recreation: Guests can unwind by the outdoor swimming pool or stay active at the fitness centre. The terrace provides a perfect spot to enjoy the serene surroundings.
Convenience and Connectivity: With a 24-hour front desk, airport transfers, and free WiFi, Chaac ensures a hassle-free stay. The concierge service is always available to cater to guests' needs.
Experience the perfect blend of comfort and convenience at Chaac in Tulum. Book now for an unforgettable stay!
What this place offers
- Fitness facilities
- WiFi available
- Free WiFi
- Parking
- Free Parking
- Non-smoking rooms
- Air conditioning
- Fitness center
- Swimming pool
- 24-hour front desk
Rooms
6.3
Pleasant
Rated 6.3 out of 10 by 5 guests who stayed here.
- Cleanliness2.8
- Service6.8
- Location6.8
- Rooms7.2
- Amenities7.3
- Value7.2
- Food & drink7.3
Guests mention
Language options could be improvedService personnel were generally helpful
IanUnited StatesLovely place near the beach with very nice staff.
Beautiful property. Close to the beach. Amazing amenities.
WillemseNLHet personeel is heel aardig en de lokatie is mooi. Maar dit appartement viel.heel.erg tegen. Heb eerder een ander appartement in het zelfde complex.gehad en dat was wel goed.Masr bij deze niet moest eerst een half uur…
MICHAELIsraelThey didn’t let us in
That nobody spoke English and they asked for a code we didn’t have
JustineCanadaExceptional
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
250 Calle 33, Tulum, Mexico
Guests rate the location 6.8 out of 10 — pleasant.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 4:00 PM until 11:30 PM
Check-out by 11:00 AM
Children welcome
Show more
No pets
Free parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
What we’d check for you here
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Chaac
What time is check-in and check-out at Chaac?
Check-in is from 4:00 PM. Check-out is by 11:00 AM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Chaac allow pets?
No — the property states that pets are not allowed.
Is there parking at Chaac?
Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.
Does Chaac have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Is breakfast included at Chaac?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Chaac have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Does Chaac have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Chaac?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 4:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Chaac?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Chaac?
250 Calle 33, Tulum.
Other places we book in Tulum
Nothing to do with the booking above. The same market, priced the same way, for if this one is not it.
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