6.4 · Pleasant21 reviews
- Check-in from 3:00 PMCheck-out by 12:00 PM.
Outdoor Pool and Terrace with Garden View Guests can relax by the outdoor pool, soak up the sun on the terrace, and enjoy the peaceful garden view at Casa Cielo Cancun.
Convenience and Connectivity From complimentary wireless internet access to a shared kitchen and laundry facilities, this guesthouse ensures a hassle-free and connected stay for all guests.
Individually Decorated Guestrooms with Private Pools Stay in one of the 8 uniquely decorated guestrooms with private pools, flat-screen TVs, and modern amenities, offering a luxurious and comfortable retreat.
Book your centrally located stay at Casa Cielo Cancun now to enjoy the vibrant surroundings and convenient amenities during your Cancun getaway.
What this place offers
- Smoke-free property
- Ecotours nearby
- Tours/ticket assistance
- Airport transportation - pickup (surcharge)
- Beach shuttle (surcharge)
- Shared microwave
- Shared refrigerator
- Casino nearby
- Health or beauty spa nearby
- Coworking spaces
Rooms
6.4
Pleasant
Rated 6.4 out of 10 by 21 guests who stayed here.
- Cleanliness5.0
- Service5.0
- Location5.0
- Rooms5.0
- Amenities5.0
- Value5.0
- Food & drink5.0
Tania LibertadEl wc ni tenía agua y el wifi se fue toda el día queríamos ver una peli y no pudimls
JoyDoes not allow eating in room but kitchen space was not clean/unusable, out of the way and inconvenient (almost dangerous stair access) to get to from room especially in the rain. No filtered water available. Shower…
TulayAfter a delayed flight. I make it to Casa Cielo in the evening to find out that the property wants me to pay the hotel stay in cash even though I had paid it in full to Expedia. I explained that it has already been paid…
Verified travelerIt was $50/night and we got what we paid for. Dingy/cracked walls where there had been leaks, rusty shower head, had to call someone to check us in, which felt a bit sketchy. This is more a hostel than a hotel.
Omar ManuelMuy bonito y seguro el lugar
JoaquinI made a reservation a month ahead of my arrival at Casa Cielo through Expedia. When I arrived, there was no one to help at the front desk. I contacted the number provided with the property and no one answered my phone…
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated September 2025.
Where you’ll be
Calle Cielo, Cancún, Mexico
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM until anytime
Check-out by 12:00 PM
No children
Show more
No pets
No smoking anywhere on the property
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. There is no front desk at this property. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests.
Pets. Pets not allowed
Sustainability Certifications. Property confirms they are implementing guest safety measures
Children and extra beds. No rollaway/extra beds available
Pets. Service animals not allowed
General. Guests are provided with free hand sanitizer
General. Staff temperature checks are conducted regularly
Guest type. Essential workers only - NO
Accessibility. No elevators
General. Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
General. Bed sheets and towels are washed at a temperature of at least 60°C/140°F
General. Staff wears personal protective equipment
General. Food service has been amended for enhanced safety
General. Property is cleaned with disinfectant
Payment. Cash deposit required
General. Professional property host/manager
Check-in & Check-out. Contactless check-in is available
Children and extra beds. No cribs (infant beds) available
Sustainability Certifications. Property confirms they are implementing enhanced cleaning measures
General. Masks are compulsory at the property
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
What we’d check for you here
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Casa Cielo Cancun
What time is check-in and check-out at Casa Cielo Cancun?
Check-in is from 3:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Casa Cielo Cancun allow pets?
No — the property states that pets are not allowed.
Is there parking at Casa Cielo Cancun?
Parking is listed among the property's facilities. Whether it's free and whether a space can be reserved varies, so we check it against your dates rather than promise it here.
Does Casa Cielo Cancun have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Does Casa Cielo Cancun have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
How do I book Casa Cielo Cancun?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Casa Cielo Cancun?
Calle Cielo, Cancún.
Other places we book in Cancún
Nothing to do with the booking above. The same market, priced the same way, for if this one is not it.
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