6.0 · Pleasant14 reviews
- Check-in from 4:00 PMCheck-out by 10:00 AM.
- Pleasant locationGuests rate the location 6.0 out of 10, at Gladiolas.
Outdoor Pool and Terrace Enjoy the outdoor pool, terrace, and garden while staying at Casa Balam Cancun for a relaxing experience.
Complimentary Amenities Benefit from free wireless internet access and tour/ticket assistance during your stay at this hotel.
Convenient Features Individually furnished guestrooms with complimentary Wi-Fi, laundry facilities, and safe deposit box are available to ensure a comfortable stay.
A stay at Casa Balam Cancun offers a perfect blend of relaxation and convenience, where you can immerse yourself in the heart of Cancun. Book now for an unforgettable experience!
What this place offers
- Safe-deposit box at front desk
- Smoke-free property
- Tours/ticket assistance
- Self parking (surcharge)
- Housekeeping on request
- Carport
- Well-lit path to entrance
- Carport
- Free WiFi
- Terrace
Rooms
6.0
Pleasant
Rated 6.0 out of 10 by 14 guests who stayed here.
- Cleanliness3.5
- Service2.0
- Location6.0
- Rooms3.5
- Amenities5.0
- Value5.0
- Food & drink5.0
DannyNasty vile management, horrid stay
I never had a email or message about checkin. When I showed up a woman came out and I asked her if she worked there. She said scan the wall code and follow my checkin message. I said I didn’t have a message. She acted…
CLAUDIA SHARENYLugar tranquilo y en buenas condiciones
JOSEPersonal pija estúpida que no se entera. Web horrosa donde no ponen dirección. Difícil de ubicar. Mal señalizado. Absurdo e-mail en inglés he tenido que responder a 10 e-mail para una estancia de dos noches. Olor por…
JorgeMal desde un inicio
Mi experiencia fue muy mala. Primero, el lugar no está bien identificado, pareciera una casa por lo que perdimos tiempo y recursos en encontrarlo. Segundo, llegamos y no tenían la reservación, a pesar de que en la app ya…
luisI stayed there for almost 2 weeks and everyday there was an issue, although all of them were minor, none of them were managed the right way.
Customer service is non existent, rooms are extremely humid, the wifi signal is…
Verified travelerMe pase 4 horas buscando el hotel marque a el numero y nadie contesto nunca
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated August 2025.
Where you’ll be
Gladiolas, Cancún, Mexico
Guests rate the location 6.0 out of 10 — pleasant.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 4:00 PM until 08:00 PM
Check-out by 10:00 AM
No children
Show more
No pets
No smoking anywhere on the property
There is no front desk at this property. Guests will receive an email 24 hours before arrival with check-in instructions and an access code. Guests can access their accommodation through a private entrance. Guests will receive an email from the property with reservation deposit payment information at the time of booking. The deposit is payable via a secure link immediately after booking.
Pets. Pets not allowed
Sustainability Certifications. Property confirms they are implementing guest safety measures
Children and extra beds. No rollaway/extra beds available
Pets. Service animals not allowed
Check-in & Check-out. Contactless check-out is available
General. Guests are provided with free hand sanitizer
General. Staff temperature checks are conducted regularly
Guest type. Essential workers only - NO
Accessibility. No elevators
General. Staff wears personal protective equipment
General. Temperature checks are available to guests
Guest type. Caters to adults only
General. Social distancing measures are in place
General. Professional property host/manager
Check-in & Check-out. Contactless check-in is available
Children and extra beds. No cribs (infant beds) available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
What we’d check for you here
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Casa Balam Cancun
What time is check-in and check-out at Casa Balam Cancun?
Check-in is from 4:00 PM. Check-out is by 10:00 AM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Casa Balam Cancun allow pets?
No — the property states that pets are not allowed.
Is there parking at Casa Balam Cancun?
Parking is listed among the property's facilities. Whether it's free and whether a space can be reserved varies, so we check it against your dates rather than promise it here.
Does Casa Balam Cancun have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Does Casa Balam Cancun have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
How do I book Casa Balam Cancun?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Casa Balam Cancun?
Gladiolas, Cancún.
Other places we book in Cancún
Nothing to do with the booking above. The same market, priced the same way, for if this one is not it.
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