Biwa Tulum
Hotel, 4-starAv. Satelite Norte y calle Bubullek, Tulum, MexicoShow on map
Fabulous
Guests rate it highest for service, location and rooms.
8.9156Reviews- Check-in from 3:00 PMCheck-out by 12:00 PM.
- Superb locationGuests rate the location 9.3 out of 10, at Av. Satelite Norte y calle Bubullek.
- Free parkingThe property states parking on site is free for guests.
Luxurious Accommodations Biwa Tulum, a 4-star hotel in the heart of Tulum, offers air-conditioned rooms with free WiFi and city views. Each room is well-equipped with modern amenities, including a flat-screen TV, private bathroom, and comfortable bedding. Some rooms even feature a balcony and kitchenette for added convenience.
Relaxation and Recreation Guests can unwind at the year-round outdoor pool, terrace, or fitness centre. The hotel also boasts a shared lounge and a restaurant where delicious meals are served. For entertainment, there is a billiards table available, and guests can also explore the area with bike or car rentals.
Convenient Services With free private parking, concierge assistance, and safety deposit boxes in each room, Biwa Tulum ensures a worry-free stay for all guests. Additionally, the hotel offers airport shuttle services for a seamless travel experience.
Book your stay at Biwa Tulum now for a perfect blend of comfort and luxury!
What this place offers
- Fitness facilities
- WiFi available
- Free WiFi
- Parking
- Free Parking
- Non-smoking rooms
- Air conditioning
- Fitness center
- Swimming pool
- Restaurant
Rooms
8.9
Fabulous
Rated 8.9 out of 10 by 156 guests who stayed here.
- Cleanliness8.3
- Service9.3
- Location9.3
- Rooms8.8
- Amenities8.8
- Value8.8
- Food & drink8.3
Guests mention
Clean and spacious roomsFriendly staff
Raúl MolinaSpainTodo
jeromeFranceBien placé. Personnel accueillant.
RodrigoUnited StatesGreat stay! Friendly staff!
The hotel is really nice. The staff is super nice and friendly
The rooms was super clean and very practical.
The pool was very nice and quiet.
JozefMexicoBoli sme velmi spokojni👍🏻👏
Mile recepcne, ochotne poradit, chyzne vzorovo upratali kazdy den. Krasny bazen, hotel bol citit novotou, velmi cisty, vsetko ako ma byt, blizko do centra. Urcite by som ho odporucal 10/10
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KEN98Japanスタッフは親切、匂い以外は清潔。
部屋には散るなり下水か生ゴミのような強烈な匂いがした。洗面台、トイレ、シャワーの部屋にはいると吐き気を催すレベル。排水溝を水を入れたビニールでふさぐ、あふれ防止の穴をテープでふさぐなどの対策をしてもなお、翌日も同じ悪臭が立ちこめた。人生で一番臭い宿だった。
AbigailMexicoUbicasion
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
Av. Satelite Norte y calle Bubullek, Tulum, Mexico
Guests rate the location 9.3 out of 10 — superb.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM until 11:30 PM
Check-out by 12:00 PM
Children welcome
Show more
No pets
Free parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Biwa Tulum
What time is check-in and check-out at Biwa Tulum?
Check-in is from 3:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Biwa Tulum allow pets?
No — the property states that pets are not allowed.
Is there parking at Biwa Tulum?
Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.
Does Biwa Tulum have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Is breakfast included at Biwa Tulum?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Biwa Tulum have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at Biwa Tulum?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does Biwa Tulum have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
How do I book Biwa Tulum?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Biwa Tulum?
Av. Satelite Norte y calle Bubullek, Tulum.
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