Fabulous
Guests rate it highest for service, location and rooms.
8.965Reviews- Check-in from 3:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Superb locationGuests rate the location 9.5 out of 10, at Carretera Boca Paila Km 7.5.
- Free parkingThe property states parking on site is free for guests.
Tropical Oasis by the Beach Exciting Activities and Excursions Relaxation and Dining Options by the Water
Book your beach getaway at Azucar Hotel Tulum today.
What this place offers
- WiFi available
- Free WiFi
- Parking
- Free Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- 24-hour front desk
- Restaurant
- Room service
Rooms
8.9
Fabulous
Rated 8.9 out of 10 by 65 guests who stayed here.
- Cleanliness8.5
- Service9.9
- Location9.5
- Rooms8.9
- Amenities8.5
- Value8.9
- Food & drink8.0
Guests mention
Excellent staffGreat location
Marie-CaroleFranceIdéal pour se reposer.
Le calme et le personnel adorable.
Le bruit de la climatisation.
UndiaenelpoloSpainTodo, el mejor alojamiento de nuestro viaje por México
No habernos quedado más tiempo
SeanUnited StatesExceptional hotel with friendly helpful staff
Beautiful well maintained grounds. Two pools both of which were very nice and both had great views. Quality of the rooms high end. Incredibly friendly and helpful staff.
Nothing.
ClaireAustraliaExpensive not value for money and seaweed.
Clean friendly and central.
Expensive. No vibes as no other guest there. Not the hotel’s fault but seaweed spoiled the whole region and made it impossible to swim in the sea.
Thais VidalBrazilAzucar perfeito!
Experiência incrível!
Habitações impecáveis, localização excelente menos na baixa temporada!
Gratidão!
Mark from NYUnited StatesBeautiful stylish hotel offering great patio dining hampered by unatractive weedy beach.
The facility was beautiful and stylish, The foam bed was wonderful . The views from the room's ba;cony and the rooftop pool were perfect. The restaurant was delicious ( the best food we found during our whole vacation)…
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
Carretera Boca Paila Km 7.5, Tulum, Mexico
Guests rate the location 9.5 out of 10 — superb.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM
Check-out by 12:00 PM
Children welcome
Show more
No pets
Free parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Azucar Hotel Tulum
What time is check-in and check-out at Azucar Hotel Tulum?
Check-in is from 3:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Azucar Hotel Tulum allow pets?
No — the property states that pets are not allowed.
Is there parking at Azucar Hotel Tulum?
Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.
Does Azucar Hotel Tulum have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Is breakfast included at Azucar Hotel Tulum?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Azucar Hotel Tulum have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at Azucar Hotel Tulum?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does Azucar Hotel Tulum have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Azucar Hotel Tulum?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Azucar Hotel Tulum?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Azucar Hotel Tulum?
Carretera Boca Paila Km 7.5, Tulum.
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