Guests rate it highest for service, cleanliness and location.
9.2217ReviewsLuxurious Accommodation with Premium Amenities
Outdoor Swimming Pool and Fitness Centre Aloft Tulum offers a refreshing outdoor swimming pool for guests to relax and unwind, along with a well-equipped fitness centre to stay active during their stay.
Diverse Dining Options and Recreational Activities Indulge in a culinary journey at the hotel's restaurant serving Mediterranean, Mexican, and Seafood cuisine. Guests with dietary preferences can also enjoy vegetarian, dairy-free, and gluten-free options. Additionally, guests can engage in fun activities like playing billiards or utilizing the business centre.
Convenient Location and Exceptional Service Located near Tulum's key attractions, Aloft Tulum provides easy access to Tulum Archeological Site and Tulum Bus Station. With a 24-hour front desk and tour organizing services, guests can expect exceptional service throughout their stay.
9.2
Rated 9.2 out of 10 by 217 guests who stayed here.
Location wasnt bad. Middle of everything.
Wasnt worth the price. Roof top was fairly small so not much activity up there. Lounge was empty pretty much all the time. & Room service never restocked towels after cleaning…
El personal es amable y estuvieron atentos a cambiarnos de habitación cuando lo solicitamos (la habitación en donde estuvimos la primera noche daba directamente a un pasillo del hotel con 0 privacidad). La ubicación es…
Amplio, limpio e iluminado, el baño me encantó.
No me gustó mucho del hotel el desayuno que habían pocas opciones para escoger.
Well situated, stylish, nice staff
The smell of humidity in the 4th floor and the bedroom
Not a lot I liked. Downtown Tulum, too quiet at night. I booked Aloft as reviews said various restaurants. A lie. Just rooftop bar with limited menu. With loud music (that reaggeton…)
Wifi non existent, staff could do…
Grande chambre
L’odeur a l’entré. Le prix du parking.
Le bruit de la Clim du couloirs.
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Tulum, Mexico
Guests rate the location 9.3 out of 10 — superb.
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
Check-in from 3:00 PM until anytime
Check-out by 12:00 PM
No children
Pets allowed on request; charges may apply
Non-smoking rooms available
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Guests will receive smart lock details.
Pets. Service animals are exempt from fees/restrictions
Children and extra beds. No rollaway/extra beds available
Check-in & Check-out. Contactless check-out is available
General. Gap period enforced between guest stays - 48 hours
General. Cashless transactions are available
Guest type. Essential workers only - NO
Pets. Pets allowed
Covid. Property does not offer onsite COVID-19 testing
Guest type. LGBTQ friendly
Pets. Pet max weight (per pet) in lb is 40
General. Professional property host/manager
Check-in & Check-out. Contactless check-in is available
Health & Safety. Property does not require health documentation at check-in
Pets. Service animals are allowed
Pets. Pet max weight (per pet) in kg is 18
Sustainability Certifications. Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
Check-in is from 3:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Yes — the property states that pets are allowed. Size, number and fee are set by the property rather than by us, so say you're bringing a pet when you book and we'll confirm the terms before anything is charged.
Parking is listed among the property's facilities. Whether it's free and whether a space can be reserved varies, so we check it against your dates rather than promise it here.
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Yes — internet access is listed among the property's facilities.
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Tulum.
Nothing to do with the booking above. The same market, priced the same way, for if this one is not it.