Top rated
Guests rate it highest for service, cleanliness and location.
9.0110Reviews- Check-in from 3:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Superb locationGuests rate the location 9.3 out of 10, at Av. Coba Manzana 05 Lote 01.
- Breakfast availableIncluded on some rates — the board is shown on each room.
Luxury Accommodations and Relaxation: Indulge in massages and facials, unwind by the outdoor swimming pools, or keep fit in the 24-hour fitness center.
Dining and Entertainment: Enjoy a culinary experience at the W XYZ Restaurant, sip on drinks from the poolside bar, or grab snacks at the coffee shop/cafe.
Business and Events: Benefit from amenities like complimentary wired internet access, a 24-hour business center, and event spaces suitable for conferences and meetings.
Ready to experience luxury and convenience at Aloft Tulum? Book your stay now and immerse yourself in the beauty of Tulum's surroundings.
What this place offers
- Express check-out
- Carport
- Electric car charging station
- No single-use plastic straws
- Comprehensive recycling policy
- No single-use plastic stirrers
- Free WiFi
- 24-hour front desk
- Garden
- Luggage storage
Rooms
9.0
Top rated
Rated 9.0 out of 10 by 110 guests who stayed here.
- Cleanliness9.3
- Service9.8
- Location9.3
- Rooms8.8
- Amenities8.8
- Value8.3
- Food & drink8.8
Guests mention
Great staffExcellent laundry facilityAwesome rooftop
DanielLaundry facility excellent.
Breakfast ok, coffee needs to be better.
Staff great.
Rooftop awesome.
Verified travelerGood dinners but lacking overall
Checkin was slow. Dinner was great quality but few lunch options and pitifully few room service options. Room service also took 60 to 90 minutes. Pools are numerous but most were a bit crowded. Cocktails were generally…
Laura-AnnGreat stay!!
We loved staying at Aloft Tulum. Great hotel, wonderful, rooftop pool, and within walking distance to everything we wanted to do. I would not recommend setting up your airport shuttle through them though. They didn’t…
BETSYGood customer service
SahibaSafe and clean. Close to the city center and beach road. Would stay here again
MariaThe staff super nice and the location is great.
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
Av. Coba Manzana 05 Lote 01, Tulum, Mexico
Guests rate the location 9.3 out of 10 — superb.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM until anytime
Check-out by 12:00 PM
No children
Show more
Pets allowed on request; charges may apply
No smoking anywhere on the property
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Guests will receive smart lock details.
Pets. Service animals are exempt from fees/restrictions
Children and extra beds. No rollaway/extra beds available
Check-in & Check-out. Contactless check-out is available
General. Gap period enforced between guest stays - 48 hours
General. Cashless transactions are available
Guest type. Essential workers only - NO
Pets. Pets allowed
Covid. Property does not offer onsite COVID-19 testing
Guest type. LGBTQ friendly
Pets. Pet max weight (per pet) in lb is 40
General. Professional property host/manager
Check-in & Check-out. Contactless check-in is available
Health & Safety. Property does not require health documentation at check-in
Pets. Service animals are allowed
Pets. Pet max weight (per pet) in kg is 18
Sustainability Certifications. Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Aloft Tulum
What time is check-in and check-out at Aloft Tulum?
Check-in is from 3:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Aloft Tulum allow pets?
Yes — the property states that pets are allowed. Size, number and fee are set by the property rather than by us, so say you're bringing a pet when you book and we'll confirm the terms before anything is charged.
Is there parking at Aloft Tulum?
Parking is listed among the property's facilities. Whether it's free and whether a space can be reserved varies, so we check it against your dates rather than promise it here.
Does Aloft Tulum have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Is breakfast included at Aloft Tulum?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Aloft Tulum have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at Aloft Tulum?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does Aloft Tulum have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Aloft Tulum?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Aloft Tulum?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Aloft Tulum?
Av. Coba Manzana 05 Lote 01, Tulum.
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