Aldea Balam

Hotel, 3-starCarretera Tulum-Coba Km. 21.5, Tulum, MexicoShow on map

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Very good

Guests rate it highest for amenities, service and rooms.

Check-in from 3:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
Good locationGuests rate the location 7.2 out of 10, at Carretera Tulum-Coba Km. 21.5.
Free parkingThe property states parking on site is free for guests.

Luxurious Amenities Aldea Balam offers a range of luxurious amenities including an outdoor swimming pool, free bike rentals, and a garden for guests to enjoy during their stay.

Delicious Dining Options Guests can indulge in a variety of American and Caribbean dishes at the hotel's restaurant or unwind with a cocktail at the bar, providing a delightful dining experience.

Exceptional Guest Services With multilingual staff available 24/7 at the reception, guests can enjoy round-the-clock assistance for a seamless and unforgettable stay at Aldea Balam.

Book now to experience a perfect blend of comfort and hospitality at Aldea Balam in Tulum!

What this place offers

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service

Rooms

8.5

Very good

Rated 8.5 out of 10 by 33 guests who stayed here.

Cleanliness7.7
Service9.2
Location7.2
Rooms9.2
Amenities9.2
Value8.7
Food & drink8.2

Guests mention

Charming staffSpacious roomsGreat amenities

Julio Marcial Salazar VázquezMexico
August 2026Solo traveller
Familia Salazar
La piscina estubo en exelente temperatura
La falta de restaurante creo sería una exelente opcion
stephanieFrance
August 2026Couple
Bon séjour et très bon restaurant à coté
Le réceptionniste a été très sympathique et accueillant ; Le petit déjeuner servi dans le restaurant à côté était très copieux et de bonne qualité. La chambre était très correcte ; la literie confortable mais les draps…
SilviaNL
May 2026Couple
Leuk, klein, cosy complexje met mooi tuintje en zwembadje. Aan de doorgaande weg, maar toch lekker rustig en prima uitva
Leuk, klein, cosy complexje met mooi tuintje en zwembadje. Aan de doorgaande weg, maar toch lekker rustig en prima uitvalsbasis om Coba te bezichtigen.
aurelieFrance
April 2026Solo traveller
L emplacement et L hôtel est un Havre de paix
Il n y a pas de frigo dans les chambres donc pour faire 2/3 courses ou gardé de la nourriture c est impossible
Mal & FraItaly
March 2026Couple
La camera era molto bella e spaziosa (piano rialzato con balcone) e la struttura è immersa nel verde di un giardino tropicale con piscina che sembra un cenote.
La distanza da Tulum per noi non era un problema dato che…
Sylvio MilachGermany
January 2026Couple
Super nettes Personal.
Das Essen war auch ok.
An der Strasse.
Kalte Zimmer.
Man kann keine nassen Sachen bzw Handtücher trocknen.

Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated December 2025.

Where you’ll be

Carretera Tulum-Coba Km. 21.5, Tulum, Mexico

Guests rate the location 7.2 out of 10 — good.

Things to know

Cancellation

Each room shows its own terms before you pay.

Most rates can be cancelled free until a date shown on the room.

Non-refundable rates are marked as such.

House rules

Check-in from 3:00 PM until 12:00 AM

Check-out by 12:00 PM

Children welcome

No pets

Free parking on site

Non-smoking rooms available

Payment & property

Paid when you book, not at the desk.

Rates include the taxes and fees we can read.

The property may take a card at check-in for incidentals.

What we’d check for you here

That the desk is staffed when you land, and that the room is held past cut-off.
The pet fee and any size limit, which is where these bookings usually come apart.
Whether there is room for a pickup, a trailer or a van, not just a car.
Whether breakfast is in the rate or added at checkout, and what time it runs.
Whether the rate moves for your dates, and what it includes.
What the property actually charges at the desk on top of the rate.

Questions about Aldea Balam

What time is check-in and check-out at Aldea Balam?

Check-in is from 3:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.

Does Aldea Balam allow pets?

No — the property states that pets are not allowed.

Is there parking at Aldea Balam?

Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.

Does Aldea Balam have a pool?

Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.

Is breakfast included at Aldea Balam?

Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.

Does Aldea Balam have Wi-Fi?

Yes — internet access is listed among the property's facilities.

Can I check in late at Aldea Balam?

The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.

How do I book Aldea Balam?

Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.

Where is Aldea Balam?

Carretera Tulum-Coba Km. 21.5, Tulum.

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