Ubuntu Palace Hotel

Hotel, 4-starPlot 582 Kasubi Rd, Kampala, UgandaShow on map

You won’t be charged yet

Check-in from 12:00 PMCheck-out by 11:00 AM. The front desk is staffed around the clock, so a late arrival is fine.
Pleasant locationGuests rate the location 6.5 out of 10, at Plot 582 Kasubi Rd.
Breakfast availableIncluded on some rates — the board is shown on each room.

Luxury Spa Experience Indulge in massages, body treatments, and facials at our full-service spa to unwind and rejuvenate.

Gastronomic Delights Dine at the hotel's restaurant, enjoy snacks in the coffee shop, and mingle at the daily complimentary reception, offering a variety of culinary options for guests.

Upscale Amenities Experience comfort in our air-conditioned rooms with Smart TVs, rainfall showers, and complimentary Wi-Fi. Additional amenities include a business center, concierge services, and free daily English breakfast.

When you stay at Ubuntu Palace Hotel in Kampala, you'll be in a state park, within a 5-minute drive of Kasubi Tombs and Makerere University. Book now for a luxurious stay with top-notch amenities and convenient access to nearby attractions.

What this place offers

Free breakfast
Full-service spa
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Designated smoking area
Concierge service
Wheelchair accessible

Rooms

4.0

Guest rating

Rated 4.0 out of 10 by 1 guests who stayed here.

Cleanliness5.5
Service6.0
Location6.5
Rooms6.0
Amenities5.5
Value5.0
Food & drink5.5

Guests mention

Friendly staff

Dorcas
May 2024
I arrived at 4am to be given a room with no hot water. I even paid extra for that early check-in
only to be disappointed. I asked several times to be moved to another room and they refused. There was no hot water for…

Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated July 2025.

Where you’ll be

Plot 582 Kasubi Rd, Kampala, Uganda

Guests rate the location 6.5 out of 10 — pleasant.

Things to know

Cancellation

Each room shows its own terms before you pay.

Most rates can be cancelled free until a date shown on the room.

Non-refundable rates are marked as such.

House rules

Check-in from 12:00 PM until anytime

Check-out by 11:00 AM

No children

No pets

Front desk staff will greet guests on arrival at the property.

Pets. Pets not allowed

Sustainability Certifications. Property confirms they are implementing guest safety measures

General. Individually-wrapped food options are available for breakfast

General. Individually-wrapped food options are available for lunch

General. Guest accommodation is sealed after cleaning

Check-in & Check-out. Contactless check-out is available

Covid. Property follows sanitization practices of COVID-19 Guidelines (WHO)

General. Guests are provided with free hand sanitizer

Covid. Property follows sanitization practices of COVID-19 Guidelines (CDC)

General. Staff temperature checks are conducted regularly

General. Cashless transactions are available

Accessibility. No elevators

General. Individually-wrapped food options are available

General. Bed sheets and towels are washed at a temperature of at least 60°C/140°F

General. Staff wears personal protective equipment

General. Temperature checks are available to guests

General. Food service has been amended for enhanced safety

General. Property follows sanitization practices of Safe Travels (WTTC - Global)

General. Property follows sanitization practices of Bureau Veritas (3rd party expert - Global)

General. Property is cleaned with disinfectant

General. Reservation might be required for some facilities onsite

General. Property follows sanitization practices of CovidClean (Safehotels - global expert)

General. Individually-wrapped food options are available through room service

General. Social distancing measures are in place

General. Property follows sanitization practices of Ecolab (3rd party expert - Global)

General. Private host property

General. Property follows sanitization practices of SGS (3rd party expert - Global)

Sustainability Certifications. Property confirms they are implementing enhanced cleaning measures

General. Commonly-touched surfaces are cleaned with disinfectant

General. Gap period enforced between guest stays - 24 hours

General. Masks are compulsory at the property

Payment & property

Paid when you book, not at the desk.

Rates include the taxes and fees we can read.

The property may take a card at check-in for incidentals.

What we’d check for you here

How many rooms they will hold at once, for how long, and on what terms.
That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
That the desk is staffed when you land, and that the room is held past cut-off.
Whether there is room for a pickup, a trailer or a van, not just a car.
Whether breakfast is in the rate or added at checkout, and what time it runs.
Whether the rate moves for your dates, and what it includes.
What the property actually charges at the desk on top of the rate.

Questions about Ubuntu Palace Hotel

What time is check-in and check-out at Ubuntu Palace Hotel?

Check-in is from 12:00 PM. Check-out is by 11:00 AM. If you're arriving late, tell us and we'll ask the property to hold the room.

Does Ubuntu Palace Hotel allow pets?

No — the property states that pets are not allowed.

Is there parking at Ubuntu Palace Hotel?

Parking is listed among the property's facilities. Whether it's free and whether a space can be reserved varies, so we check it against your dates rather than promise it here.

Is breakfast included at Ubuntu Palace Hotel?

Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.

Does Ubuntu Palace Hotel have Wi-Fi?

Yes — internet access is listed among the property's facilities.

Can I book a block of rooms at Ubuntu Palace Hotel?

The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.

Does Ubuntu Palace Hotel have wheelchair accessible rooms?

The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.

Can I check in late at Ubuntu Palace Hotel?

The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 12:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.

How do I book Ubuntu Palace Hotel?

Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.

Where is Ubuntu Palace Hotel?

Plot 582 Kasubi Rd, Kampala.

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