Kampala Serena Hotel
Hotel, 5-starP.O Box 7814 Kintu Road, Kampala, UgandaShow on map
Fabulous
Guests rate it highest for location, food and service.
8.9510Reviews- Check-in from 12:00 PMCheck-out by 10:00 AM. The front desk is staffed around the clock, so a late arrival is fine.
- Superb locationGuests rate the location 9.3 out of 10, at P.O Box 7814 Kintu Road.
- Free parkingThe property states parking on site is free for guests.
Luxurious Accommodation Indulge in comfort and style at Kampala Serena Hotel, offering elegantly furnished rooms equipped with modern amenities such as a TV, air conditioning, and a private balcony. Relax in the well-appointed rooms featuring a cozy ambiance and enjoy the convenience of an electric kettle for your hot beverages.
Recreational Facilities Unwind and rejuvenate at our outdoor pool or maintain your fitness routine at the onsite fitness centre. Take in the breathtaking city views while lounging by the pool or stay active during your stay at Kampala Serena Hotel.
Convenient Services Benefit from a range of services including a restaurant serving delectable dishes, a tour desk to assist with your travel plans, and free WiFi access throughout the property. With complimentary parking and attentive staff, your stay with us will be seamless and enjoyable.
Book your stay at Kampala Serena Hotel now for a memorable and relaxing experience.
What this place offers
- Fitness facilities
- WiFi available
- Free WiFi
- Parking
- Free Parking
- Non-smoking rooms
- Air conditioning
- Fitness center
- Swimming pool
- 24-hour front desk
Rooms
8.9
Fabulous
Rated 8.9 out of 10 by 510 guests who stayed here.
- Cleanliness8.7
- Service9.2
- Location9.3
- Rooms8.7
- Amenities8.7
- Value8.2
- Food & drink9.2
Guests mention
Good foodGreat serviceNice location
DennisKenyaIt’s was short and sweet
It was clean and had all the amenities in the room
Nothing it met all my expectations
SóniaPortugalAdorei tudo. O staff é maravilhoso, muito prestativo e simpático.
Fiz uma massagem no Spa com a funcionária Olivia que foi espetacular.
MashimbaUgandaAmazing!
The environment and how serene it is!
N/A, breakfast was great, but they can definetly add more to the spread
meseretUnited KingdomAll good
I like the swimming pool
Its a bit bit pricey
JanetNLHeerlijk hotel
Service, vriendelijk en behulpzaam personeel. Prachtig zwembad in tropische sfeer met waterval en veel groen. Minibar fruit en voldoende flessen drinkwater inbegrepen. Zakjes chips en voor het slapengaan een lekker…
KennethSouth AfricaExcellent
Everything
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated December 2025.
Where you’ll be
P.O Box 7814 Kintu Road, Kampala, Uganda
Guests rate the location 9.3 out of 10 — superb.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 12:00 PM
Check-out by 10:00 AM
Children welcome
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No pets
Free parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Kampala Serena Hotel
What time is check-in and check-out at Kampala Serena Hotel?
Check-in is from 12:00 PM. Check-out is by 10:00 AM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Kampala Serena Hotel allow pets?
No — the property states that pets are not allowed.
Is there parking at Kampala Serena Hotel?
Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.
Does Kampala Serena Hotel have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Is breakfast included at Kampala Serena Hotel?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Kampala Serena Hotel have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at Kampala Serena Hotel?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does Kampala Serena Hotel have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Kampala Serena Hotel?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 12:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Kampala Serena Hotel?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Kampala Serena Hotel?
P.O Box 7814 Kintu Road, Kampala.
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