The Westbury Palace
Hotel, 5-starNo 17, Udupussellawa Road, Nuwara EliyaShow on map
Top rated
Guests rate it highest for service, location and food.
9.2121Reviews- Check-in from 2:00 PMCheck-out by 11:00 AM. The front desk is staffed around the clock, so a late arrival is fine.
- Superb locationGuests rate the location 9.3 out of 10, at No 17, Udupussellawa Road.
- Free parkingThe property states parking on site is free for guests.
Luxurious Accommodation and Amenities
The Westbury Palace in Nuwara Eliya offers a luxurious stay with free bikes, private parking, an outdoor pool, and a fitness center. The rooms feature modern amenities like a flat-screen TV, safety deposit box, and stunning mountain views. Guests can enjoy a delicious breakfast with various options and dine at the on-site restaurant serving a variety of cuisines.
Relaxation and Entertainment
Guests can unwind in the hot tub or enjoy a game of billiards at this 5-star hotel. The property also boasts a garden, terrace, and bar for relaxation. Free WiFi, a shared lounge, and a 24-hour front desk ensure a comfortable stay for all visitors.
What this place offers
- Fitness facilities
- WiFi available
- Free WiFi
- Parking
- Free Parking
- Non-smoking rooms
- Fitness center
- Swimming pool
- 24-hour front desk
- Restaurant
Rooms
9.2
Top rated
Rated 9.2 out of 10 by 121 guests who stayed here.
- Cleanliness7.8
- Service9.8
- Location9.3
- Rooms9.3
- Amenities9.3
- Value9.3
- Food & drink9.3
Guests mention
Friendly staffComfortable roomsGreat amenitiesExcellent food
NafrreUnited Arab Emiratesluxery and nich
the location and it is boutique hotel nice reception area and garden with colonial vibe. provide you with grnad and wow welcome.
the bed and linen are so soft
quiet and luxuries feel
the standard room is very small for…
AzzaUnited Arab Emiratesكانت إقامتي في The Westbury Palace جميلة جداً. الفندق هادئ ومريح، والموقع رائع وسط الطبيعة والمناظر الخلابة. الغرف نظيفة وواسعة، والاهتمام بالتفاصيل واضح. الموظفون ودودون ومتعاونون، والتجربة بشكل عام كانت مميزة جداً…
Zille AliPakistanWestbury Palace is a charming boutique hotel ideally located within walking distance of the market. The location is exceptional, making it very convenient to explore the surrounding area on foot. The staff are extremely…
DavidIsraelAmaizing hotel with best service. Roy, Gamini & Selva was so kind!
All was great
KashrimaBDTerrible! Absolutely awful
The worst I have ever stayed, never in my life I have stayed in a hotel so old, and broken, starting from the towel hanger to the flask, and even the shower gel pot, everything is broken….and so dirty!
CorneliaRomaniaIt’s not our style of hotel , the antique style , but it’s clean , rooms are quite small , food was average including br
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
No 17, Udupussellawa Road, Nuwara Eliya
Guests rate the location 9.3 out of 10 — superb.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 2:00 PM
Check-out by 11:00 AM
Children welcome
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No pets
Free parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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SEASONAL SUPPLEMENTS Compulsory Christmas Eve Supplement (24 December) - US$ 75.00 net per person (Half board compulsory on 24th December) Compulsory New Year’s Eve Supplement (31 December) - US$ 100.00 net per person (Half board compulsory on 31st December) 50% on above compulsory supplements will be charged for Children 6 – 11.99 years oldPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about The Westbury Palace
What time is check-in and check-out at The Westbury Palace?
Check-in is from 2:00 PM. Check-out is by 11:00 AM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does The Westbury Palace allow pets?
No — the property states that pets are not allowed.
Is there parking at The Westbury Palace?
Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.
Does The Westbury Palace have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Is breakfast included at The Westbury Palace?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does The Westbury Palace have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at The Westbury Palace?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does The Westbury Palace have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at The Westbury Palace?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 2:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book The Westbury Palace?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is The Westbury Palace?
No 17, Udupussellawa Road, Nuwara Eliya.
Other places we book in Nuwara Eliya
Nothing to do with the booking above. The same market, priced the same way, for if this one is not it.
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