Heritance Tea Factory
Hotel, 5-starThe Tea Factory Kandapola, Nuwara Eliya Sri Lanka., Nuwara EliyaShow on map
Fabulous
Guests rate it highest for food, service and location.
8.9629Reviews- Check-in from 2:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Fabulous locationGuests rate the location 8.9 out of 10, at The Tea Factory Kandapola, Nuwara Eliya Sri Lanka..
- Free parkingThe property states parking on site is free for guests.
Colonial-Style Luxury Stay Amidst Tea Plantations and Misty Mountains
At Heritance Tea Factory, immerse yourself in a colonial-style stay surrounded by lush tea plantations and captivating misty mountains. Indulge in discounted transfer facilities to witness the grandeur of the Kandy perahara just 2.5 hours away.
Luxurious Amenities and Activities
Unwind with a pampering spa treatment or embark on a tea-picking tour. Retreat to cozy guestrooms equipped with a mini bar, cable TV, and complimentary organic tea leaves. Rejuvenate in the en suite bathroom featuring a bathtub and a refreshing rain shower.
What this place offers
- Fitness facilities
- WiFi available
- Free WiFi
- Parking
- Free Parking
- Non-smoking rooms
- Fitness center
- 24-hour front desk
- Restaurant
- Room service
Rooms
8.9
Fabulous
Rated 8.9 out of 10 by 629 guests who stayed here.
- Cleanliness8.4
- Service9.3
- Location8.9
- Rooms8.8
- Amenities8.8
- Value8.3
- Food & drink9.4
Guests mention
Polite and attentive staffHistorical charm and nostalgiaExcellent food quality
MalaikaUnited KingdomExcellent, would recommend.
Lovely staff that go above and beyond to make your stay excellent. Very scenic and beautiful location. Comfortable rooms and lovely breakfast and dinner.
It’s a little far from town but a really lovely place.
JuliaGermanyDer Aufenthalt hier ist ein besonderes Erlebnis
Wunderschön gelegen und sehr aufwändig und liebevoll restauriert. Man spürt den alten Charm und wird entsprechend hervorragend umsorgt. Auch die Teaplucking Experience hat uns überraschend gut gefallen. Mit einer…
FriedrichGermanyMagical place with great hospitality
This is a very special place! Stunning architecture, excellent food and wine and lovely people. Thank you Jayanthi for the fantastic „tea tour“ and Muttusamy for your kind hospitality.
None
KKKJapan良い経験、良い想い出
ロケーション、眺望、ホテル設備、部屋など総合的にとてもよかったです。バスタブ付きの角部屋にしましたが、茶畑を一望することもでき、夕日や朝日も見ることができ、とても良い思い出を作ることができました。
ホテルで紅茶を使ったディナーをいただきましたが、値段と味が合いませんでした。もう少し紅茶を全面に押し出したメニュー、味にした方が良いです。受付の従業員の方の対応がやや不愛想であり機械…
DanNew ZealandBeautiful
The building itself, being an old tea factory, was beutifully renovated. The staff welcome with tea was lovely. The grounds and gardens were lovely and the views of the tea plantation were stunning. Breakfast was good…
ManjulaLKUnique and relaxing experience amidst the clouds
Spacious and comfortable room. Well kept garden. Tea Factory experience. Scenic location. Excellent and attentive service. Delicious food.
Food is priced too high. The use of recreational facilities such as the pool…
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated December 2025.
Where you’ll be
The Tea Factory Kandapola, Nuwara Eliya Sri Lanka., Nuwara Eliya
Guests rate the location 8.9 out of 10 — fabulous.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 2:00 PM
Check-out by 12:00 PM
Children welcome
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No pets
Free parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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Please present the same credit card used to guarantee your booking when checking in or making payment at the property. If you are making payment using another cardholder's credit card, please provide the following to the property prior to your arrival: (property may contact the cardholder for verification purposes) Authorization letter with cardholder's signature Copy of the cardholder's card (front and back of card with cardholder's signature) Copy of the cardholder’s passport or driver’s license Please note that extra bed/crib cannot be accommodated in the rooms and twin rooms booked on single occupancy will incur relevant extra charges. A deposit may be required at the property.
What we’d check for you here
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Heritance Tea Factory
What time is check-in and check-out at Heritance Tea Factory?
Check-in is from 2:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Heritance Tea Factory allow pets?
No — the property states that pets are not allowed.
Is there parking at Heritance Tea Factory?
Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.
Is breakfast included at Heritance Tea Factory?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Heritance Tea Factory have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Does Heritance Tea Factory have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Heritance Tea Factory?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 2:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Heritance Tea Factory?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Heritance Tea Factory?
The Tea Factory Kandapola, Nuwara Eliya Sri Lanka., Nuwara Eliya.
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