Very good
Guests rate it highest for service, location and amenities.
8.5147Reviews- Check-in from 10:00 AMCheck-out by 11:00 AM. The front desk is staffed around the clock, so a late arrival is fine.
- Superb locationGuests rate the location 9.1 out of 10, at Kiyovu-Muhima, KN 1Av.
- Free parkingThe property states parking on site is free for guests.
Panoramic Views and Modern Comforts Step Town, nestled in the hilly suburbs of Kigali, offers breathtaking panoramic views of the city. Each room is thoughtfully equipped with modern amenities like free WiFi, a fan, and a TV with satellite channels. The private bathrooms and cozy terraces add a touch of luxury to your stay.
Culinary Delights and Relaxation Indulge in delicious meals at the on-site restaurant or unwind with a drink on the terrace while soaking in the mesmerizing views of Kigali. Special diet menus and convenient room service cater to your culinary preferences, ensuring a delightful dining experience.
Convenience and Hospitality With a 24-hour front desk, luggage storage, and airport shuttles available, Step Town prioritizes your convenience and comfort. Explore nearby attractions like the Kigali Genocide Memorial, located just 3 km away. Book your stay at Step Town for a memorable and relaxing experience.
What this place offers
- Fitness facilities
- WiFi available
- Free WiFi
- Parking
- Free Parking
- Non-smoking rooms
- Fitness center
- 24-hour front desk
- Restaurant
- Room service
Rooms
8.5
Very good
Rated 8.5 out of 10 by 147 guests who stayed here.
- Cleanliness8.1
- Service9.6
- Location9.1
- Rooms7.5
- Amenities8.6
- Value8.5
- Food & drink8.1
Guests mention
Friendly and accommodating staffGood location with affordable dining options
SeppalaUnited StatesA wonderful local option with the feel of genuine Rwandan hospitality
This is a gem. The staff are amazing. The price is incredible.
Nothing
Dr MUnited KingdomOkay
Staff were helpful
Nil
JoannaPolandWonderful!
Very comfortable large beds, overall great place with nice views, extremely kind staff
Nothing - all amazing 🤩
KellyCanadaWonderful stay at a friendly and clean hotel
We had a wonderful stay at Step Town Hotel. The staff were friendly and attentive, the room was spacious and very clean, the water temperature and pressure was excellent, the wifi was easy to connect to and fast, and the…
AxelFranceTrès calme
Petit déjeuner trop réduit en quantité
CCanadaExcellent value and service.
Lovely view, great food, exceptional service.
Approach road was a bit rough, slightly out of the way.
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
Kiyovu-Muhima, KN 1Av, Kigali
Guests rate the location 9.1 out of 10 — superb.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 10:00 AM
Check-out by 11:00 AM
Children welcome
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No pets
Free parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- The pet fee and any size limit, which is where these bookings usually come apart.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Step Town
What time is check-in and check-out at Step Town?
Check-in is from 10:00 AM. Check-out is by 11:00 AM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Step Town allow pets?
No — the property states that pets are not allowed.
Is there parking at Step Town?
Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.
Does Step Town have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at Step Town?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does Step Town have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Step Town?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 10:00 AM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Step Town?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Step Town?
Kiyovu-Muhima, KN 1Av, Kigali.
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