Fabulous
Guests rate it highest for service, location and food.
8.6675Reviews- Check-in from 2:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Superb locationGuests rate the location 9.0 out of 10, at KN3 Ave.
- Free parkingThe property states parking on site is free for guests.
Luxurious Accommodation Indulge in 5-star comfort at Kigali Serena Hotel, offering elegantly designed rooms with modern amenities such as air conditioning, flat-screen TVs, and private bathrooms.
Exceptional Dining Options Satisfy your cravings with a diverse range of culinary delights at our on-site restaurant, serving African, American, and Indian cuisine. Special dietary requests can also be accommodated for a personalized dining experience.
Relaxation and Wellness Unwind and rejuvenate at our hotel's spa and wellness center, sauna, and terrace, perfect for a tranquil retreat after a day of exploring Kigali.
Experience luxury and relaxation at its finest, book your stay at Kigali Serena Hotel now.
What this place offers
- Fitness facilities
- WiFi available
- Free WiFi
- Parking
- Free Parking
- Non-smoking rooms
- Air conditioning
- Fitness center
- Swimming pool
- 24-hour front desk
Rooms
8.6
Fabulous
Rated 8.6 out of 10 by 675 guests who stayed here.
- Cleanliness7.4
- Service9.3
- Location9.0
- Rooms7.9
- Amenities8.9
- Value8.3
- Food & drink9.0
Guests mention
Excellent pool and pool access after checkoutOutstanding breakfast and coffeeFriendly, helpful staff and strong service momentsGood central/historic locationGym and spa-area (jacuzzi/sauna/steam) available
LeislyFranceBeau cadre emplacement idéal pour visiter, avec une vue superbe et beaucoup de calme. La décoration intérieure est également très réussie et apporte énormément de charme au lieu.
Le personnel est très accueillant,…
MarineFrancetrès bien.
J'ai beaucoup aimé cet hôtel, les chambres sont spacieuse, confortables et propres. La piscine est très agréable et le petit déjeuner incroyable.
Je n'ai pas apprécié l'accueil à la réception et le fait qu'on me dise que…
MarcBelgiumAangenaam verblijf in Kigali
NwangangaNigeriaEverything
Nicola SergeNLThe staff, the pool and the breakfast
ObagunNigeriaHighly recommended and I was very impressed with 95% satisfied with their facilities.
Level of professionalism and excellence
Workers are well trained and prompt to service deliveries
I am highly impressed and would come back to the same hotel over & over again
TV services
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated August 2026.
Where you’ll be
KN3 Ave, Kigali
Guests rate the location 9.0 out of 10 — superb.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 2:00 PM
Check-out by 12:00 PM
Children welcome
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No pets
Free parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Kigali Serena Hotel
What time is check-in and check-out at Kigali Serena Hotel?
Check-in is from 2:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Kigali Serena Hotel allow pets?
No — the property states that pets are not allowed.
Is there parking at Kigali Serena Hotel?
Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.
Does Kigali Serena Hotel have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Is breakfast included at Kigali Serena Hotel?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Kigali Serena Hotel have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at Kigali Serena Hotel?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does Kigali Serena Hotel have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Kigali Serena Hotel?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 2:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Kigali Serena Hotel?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Kigali Serena Hotel?
KN3 Ave, Kigali.
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