Exceptional
One of our highest-scored stays, according to its guests.
9.8158Reviews- Check-in from 3:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Exceptional locationGuests rate the location 10.0 out of 10, at 168 Ta yuan Road.
- Free parkingThe property states parking on site is free for guests.
Luxurious Accommodation with Stunning Views Experience the breathtaking city views from the comfort of your modern room at Shangri-La Suzhou. The floor-to-ceiling windows, plush bedding, and branded amenities ensure a lavish stay.
Ultimate Relaxation and Wellness Indulge in a range of leisure facilities at the hotel, including a 24-hour fitness center, indoor pool, outdoor tennis courts, and a fully-equipped spa offering rejuvenating treatments. Unwind in the sauna or whirlpools for a truly relaxing experience.
Exquisite Dining Options Savor a culinary journey at the hotel's restaurants - from traditional Huai Yang and Cantonese dishes at The Shang Palace to fresh sushi at Nishimura Restaurant. Enjoy international buffets at Café Soo and grab a quick bite at Deli Soo.
Book your stay at Shangri-La Suzhou for a luxurious and memorable experience!
What this place offers
- Fitness facilities
- WiFi available
- Free WiFi
- Parking
- Free Parking
- Non-smoking rooms
- Air conditioning
- Fitness center
- Swimming pool
- 24-hour front desk
Rooms
9.8
Exceptional
Rated 9.8 out of 10 by 158 guests who stayed here.
- Cleanliness10.0
- Service9.5
- Location10.0
- Rooms10.0
- Amenities10.0
- Value10.0
- Food & drink9.0
Guests mention
CleanlinessComfortable Rooms
gngSGGenerally, acceptable.
break-fast was normal. below other shangri-la hotels. location is good. near many amenties
Food for a start.
binAustraliaGood but the mix up at the end disappointed me
Close to shops and near basketball stadium
They made us pay twice when we had already pre payed
tayfurTurkeyOtelin temizliği ve odaların büyüklüğü yeterince iyiydi, Fiyat denge açısından çok uygundu diyebilirim. Çalışanların ilgi alakası bizi memnun etti.
EvgeniyRussian FederationШикарный вид, номер, все отлично
Все отлично. Просторный номер с прекрасным видом! 54 м2.
Отель хоть и старый но в хорошем состоянии.
Единственное бассейн с сауной нужно обновить!
Так же завтраки подойдут только тем кто любит китайскую кухню. Нету ни…
PetrCzech RepublicLocation is very good
It is overpriced aging hotel
JiweiUnited StatesIt was excellent, true values and resort style place.
Only minor issue is heater was too hot, we can not run AC in winter, it has *mandatory* 25C minimum degree policy, that made us very hot inside even with window…
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
168 Ta yuan Road, Suzhou, China
Guests rate the location 10.0 out of 10 — exceptional.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM until 11:30 PM
Check-out by 12:00 PM
Children welcome
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No pets
Free parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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Guests are required to show a valid government-issued ID card or passport upon check-in. Please note that only a valid government-issued ID card is acceptable for Mainland Chinese citizens. Please kindly note that in order to prevent the spread of the novel coronavirus pneumonia, the hotel's SPA and restaurants are closed until further notice. Breakfast is served at the Executive Lounge on floor 48. A deposit may be required at the property.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Shangri-La Suzhou
What time is check-in and check-out at Shangri-La Suzhou?
Check-in is from 3:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Shangri-La Suzhou allow pets?
No — the property states that pets are not allowed.
Is there parking at Shangri-La Suzhou?
Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.
Does Shangri-La Suzhou have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Is breakfast included at Shangri-La Suzhou?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Shangri-La Suzhou have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at Shangri-La Suzhou?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does Shangri-La Suzhou have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Shangri-La Suzhou?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Shangri-La Suzhou?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Shangri-La Suzhou?
168 Ta yuan Road, Suzhou.
Other places we book in Suzhou
Nothing to do with the booking above. The same market, priced the same way, for if this one is not it.
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