Top rated
Guests rate it highest for location, service and value.
9.01,591Reviews- Check-in from 3:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Superb locationGuests rate the location 9.3 out of 10, at No.259 Xinshi Road.
- Free parkingThe property states parking on site is free for guests.
Luxurious Oriental Oasis
Exquisite Accommodations: Immerse yourself in traditional Chinese décor surrounded by tranquil Oriental gardens. Each room at Pan Pacific Suzhou is equipped with modern amenities for a comfortable stay.
Relaxation and Recreation: Take a dip in one of the two swimming pools, unwind with a spa massage, or keep fit at the fitness centre. Explore the city with ease using the hotel's convenient ticket service and day trip arrangements.
Culinary Delights: Indulge in a variety of cuisines at the three upscale restaurants, including authentic Chinese dishes and a noodle restaurant. Start your day with a delicious buffet breakfast to fuel your adventures.
What this place offers
- Fitness facilities
- WiFi available
- Free WiFi
- Parking
- Free Parking
- Non-smoking rooms
- Air conditioning
- Fitness center
- Swimming pool
- 24-hour front desk
Rooms
9.0
Top rated
Rated 9.0 out of 10 by 1,591 guests who stayed here.
- Cleanliness8.3
- Service9.3
- Location9.3
- Rooms8.8
- Amenities8.8
- Value9.3
- Food & drink8.8
Guests mention
Friendly staffGreat locationSpacious roomsGood value for money
LaurentFranceExcellente expérience à Suzhou
Le petit déjeuner
Les échanges en anglais laborieux
OmbelineFranceIt was awesome, the food, the accomodation, the location were perfect
MelissaAustraliaBest experience ever! A haven in a large city!
This hotel was one of the best experiences I have ever had. It was our first time in China. The staff helped with metro cards, booking events, washing etc etc!!! Jason even got the zip on my bag fixed within hours.…
LianMalaysiaReasonable
Beautiful layout
Away from shop
ElisaItalyEccellete
Personale ottimo inglese e gentilissimi tutti super disponibili, camere spaziose e struttura stupenda con piscina all aperto inclusa e parco con giardini a tema e laghetto! Un sogno ad occhi aperti!
ElisaItalyECCELLENTE
Hotel esclusivo, con colazione molto abbondante e completa! Piscina e parco interni davvero superlativi! Personale che parla benissimo inglese e molto disponibili!
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
No.259 Xinshi Road, Suzhou, China
Guests rate the location 9.3 out of 10 — superb.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM
Check-out by 12:00 PM
Children welcome
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No pets
Free parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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Pan Pacific Suzhou Hotel is only separated by one Gate with Panmen Gate Scenic Area. Guests of the hotel can enter Panmen Gate Scenic Area for free with our hotel room card. Guests staying at the hotel can enjoy a trip to the national 4A Panmen Gate Scenic Area. A deposit may be required at the property.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Pan Pacific Suzhou
What time is check-in and check-out at Pan Pacific Suzhou?
Check-in is from 3:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Pan Pacific Suzhou allow pets?
No — the property states that pets are not allowed.
Is there parking at Pan Pacific Suzhou?
Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.
Does Pan Pacific Suzhou have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Is breakfast included at Pan Pacific Suzhou?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Pan Pacific Suzhou have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at Pan Pacific Suzhou?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does Pan Pacific Suzhou have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Pan Pacific Suzhou?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Pan Pacific Suzhou?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Pan Pacific Suzhou?
No.259 Xinshi Road, Suzhou.
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