Mercure Hai Phong
Hotel, 5-star12 Lach Tray Street Ngo Quyen District, Hai Phong, Viet NamShow on map
Exceptional
One of our highest-scored stays, according to its guests.
9.8288Reviews- Check-in from 2:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Exceptional locationGuests rate the location 9.9 out of 10, at 12 Lach Tray Street Ngo Quyen District.
- Free parkingThe property states parking on site is free for guests.
Luxurious 5-Star Experience in Hai Phong
Exquisite Dining and Relaxation: Indulge in delectable Western, Korean, and Asian cuisines at our restaurant, or savor a wide selection of drinks at the bar. Unwind at the spa, rooftop pool, or terrace with stunning city views.
Premium Amenities for Guests: Enjoy the convenience of a fitness center, outdoor swimming pool, and kids' club. Business travelers can utilize our six meeting rooms, while all guests benefit from free WiFi, room service, and a 24-hour concierge.
Comfortable and Stylish Accommodation: Each room features modern amenities like a flat-screen TV, air conditioning, and a private bathroom. Wake up to continental and buffet breakfast options to start your day right.
What this place offers
- Fitness facilities
- WiFi available
- Free WiFi
- Parking
- Free Parking
- Non-smoking rooms
- Air conditioning
- Fitness center
- Swimming pool
- 24-hour front desk
Rooms
9.8
Exceptional
Rated 9.8 out of 10 by 288 guests who stayed here.
- Cleanliness9.9
- Service10.0
- Location9.9
- Rooms9.9
- Amenities9.4
- Value9.4
- Food & drink9.9
Guests mention
Comfortable bedFriendly staffGood breakfast
LeeKorea, Republic ofGood
Less
MarkUnited KingdomA good stopover hotel.
Very nice hotel with good facilities.
Great breakfast.
Every time we ordered food in the restaurant for lunch or dinner, they said certain items were not available. So we experienced limited food choices during our stay.
QuynhtrangViet NamTốt, rất hài lòng
Nhân viên nhiệt tình, cơ sở vật chất tốt, vị trí rất phù hợp để đi Foodtour.
Lối vào khuất và hơi hẹp.
MichaelIsraelבסך הכל אחלה מלון צוות נעים
כמעט הכל יש מעט מה לשפר הצוות נהדר
ארוחת בוקר לא כל כך מתאימה לזרים צריך לשפר מעט
מים במקלחת בחדרים הפשוטים כמעט ולא זורמים
DavidCYGood service, good location, good breakfast.
AlvaroSpainGood for a couple of nights
Spacious room, good bed, open view
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
12 Lach Tray Street Ngo Quyen District, Hai Phong, Viet Nam
Guests rate the location 9.9 out of 10 — exceptional.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 2:00 PM
Check-out by 12:00 PM
Children welcome
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No pets
Free parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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Accommodations and breakfast are free for 1 child under 12 years sharing parents' room.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Mercure Hai Phong
What time is check-in and check-out at Mercure Hai Phong?
Check-in is from 2:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Mercure Hai Phong allow pets?
No — the property states that pets are not allowed.
Is there parking at Mercure Hai Phong?
Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.
Does Mercure Hai Phong have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Is breakfast included at Mercure Hai Phong?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Mercure Hai Phong have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at Mercure Hai Phong?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does Mercure Hai Phong have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Mercure Hai Phong?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 2:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Mercure Hai Phong?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Mercure Hai Phong?
12 Lach Tray Street Ngo Quyen District, Hai Phong.
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Nothing to do with the booking above. The same market, priced the same way, for if this one is not it.
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