Exceptional
One of our highest-scored stays, according to its guests.
9.7321Reviews- Check-in from 2:00 PMCheck-out by 10:00 AM.
- Exceptional locationGuests rate the location 9.9 out of 10, at 15 Via del Gallo.
- Breakfast availableIncluded on some rates — the board is shown on each room.
Location: Centrally located in Lucca with key attractions like Leaning Tower of Pisa nearby.
Room Features: Modern amenities such as flat-screen TV, minibar, and private bathroom in air-conditioned rooms.
Nearby Attractions: Convenient access to Guinigi Tower, San Michele in Foro, and Piazza Napoleone.
Book your stay at Lucca Heritage Retreat for a memorable experience!
What this place offers
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- Room service
- Heating
- Family rooms
- Laundry
- Luggage storage
- Express check-in/check-out
Rooms
9.7
Exceptional
Rated 9.7 out of 10 by 321 guests who stayed here.
- Cleanliness8.9
- Service10.0
- Location9.9
- Rooms10.0
- Amenities9.4
- Value9.9
- Food & drink9.4
Guests mention
Friendly staffGreat locationComfortable rooms
MichaelUnited KingdomLovely stay in Lucca
Great location in the centre of town with easy access to the train station with good connections to surrounding towns. Lovely vibe about the hotel. Team were very informative and very helpful.
MaryIEVery comfortable stay.
The Property is very central, just 3-4 minutes walk from Piazza San Michelle on one side and same distance from Duomo on the other. The owners are most friendly and helpful and there is definitely a personal touch.…
ElizabethUnited StatesThe accommodations made Lucca even more enjoyable!
Great location
Comfortable
Accommodating
Staff was great, especially Daniela, who was so helpful
Nothing
A guestItalySofort gerne wieder
Super nettes und kompetente Mitarbeiter. Alles absolut sauber.
Tolle Ausstattung der Räumlichkeiten-fantastisch zum Relaxen am späten Nachmittag.
Park Situation und Erreichbarkeit etwas problematisch, da mitten in der…
A guestNLFantastisch!
Alles was goed en zeer verzorgd.
A guestNODersom turen går til Lucca igjen, er dette helt klart førstevalget!
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
15 Via del Gallo, Lucca, Italy
Guests rate the location 9.9 out of 10 — exceptional.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 2:00 PM until 08:00 PM
Check-out by 10:00 AM
No children
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No pets
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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Please note that the Deluxe One-Bedroom Apartment - Annex is located on an upper-level floor with no lift access. Please note that guests are required to climb 46 steps to access the Deluxe One-Bedroom Apartment - Annex. Guests are informed that arrivals after 8:00 PM are available upon request and are subject to an extra fee.This property does not accommodate bachelor(ette) or similar parties. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.
What we’d check for you here
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Lucca Heritage Retreat
What time is check-in and check-out at Lucca Heritage Retreat?
Check-in is from 2:00 PM. Check-out is by 10:00 AM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Lucca Heritage Retreat allow pets?
No — the property states that pets are not allowed.
Is breakfast included at Lucca Heritage Retreat?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Lucca Heritage Retreat have Wi-Fi?
Yes — internet access is listed among the property's facilities.
How do I book Lucca Heritage Retreat?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Lucca Heritage Retreat?
15 Via del Gallo, Lucca.
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