Hotel Palazzo Alexander
Hotel, 4-starVia Santa Giustina 48, Lucca, ItalyShow on map
Top rated
Guests rate it highest for service, location and food.
9.21,304Reviews- Check-in from 3:00 PMCheck-out by 11:00 AM. The front desk is staffed around the clock, so a late arrival is fine.
- Superb locationGuests rate the location 9.3 out of 10, at Via Santa Giustina 48.
- Parking on siteAvailable at a charge the property sets.
Historic Building in the Heart of Lucca Hotel Palazzo Alexander, a charming historic building centrally located in Lucca, offers easy access from Porta San Donato. Antique Elegance and Modern Comfort Experience the blend of antique wood floors and marble bathrooms in our rooms, complete with free Wi-Fi and air conditioning. Delightful Dining and Drinks Start your day with an American buffet featuring fresh local produce and unwind with a drink from the bar. Explore Lucca's Gems Conveniently situated inside the historic walls, the hotel is a short walk from Lucca Cathedral and Guinigi Tower. Book your stay now for a memorable experience at Palazzo Alexander!
What this place offers
- WiFi available
- Free WiFi
- Parking
- Non-smoking rooms
- Air conditioning
- 24-hour front desk
- Room service
- Heating
- Family rooms
- Hiking
Rooms
9.2
Top rated
Rated 9.2 out of 10 by 1,304 guests who stayed here.
- Cleanliness8.8
- Service9.7
- Location9.3
- Rooms9.2
- Amenities8.8
- Value9.2
- Food & drink9.3
Guests mention
Friendly staffDelicious breakfastGreat locationSpacious rooms
InèsFranceUn hotel accueillant et chaleureux
L’hôtel est très bien placé dans une rue calme du centre, mais à proximité des rues commerçantes de la ville. Les chambres étaient également propres et confortables. Nous avons particulièrement apprécié la gentillesse et…
PoulouItalySoggiorno piacevolissimo
Lo staff cordiale e accogliente. La posizione tranquilla a pochi minuti di passeggiata dal centro. Pulizia impeccabile. Mobili di stile affascinante. Ottimo silenzio notturno.
La colazione non è a buffet ma su richiesta…
ReillyCanadaPerfetto!
Clean, comfortable, and the staff was so kind. Would definitely return!
RobertUnited KingdomA good place to stay
Great staff and good position. Service was very good
A good place to stay!
Bedroom a bit plain.
SandraUnited KingdomLovely stay here, family room was great.
Nothing, all was great 👍
BRETTUnited KingdomIdeal location for a short stay in the centre of medieval Lucca.
Staff were very friendly and helpful. Lovely historic hotel in the centre of Lucca.
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated December 2025.
Where you’ll be
Via Santa Giustina 48, Lucca, Italy
Guests rate the location 9.3 out of 10 — superb.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM
Check-out by 11:00 AM
Children welcome
Show more
No pets
Paid parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
What we’d check for you here
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Hotel Palazzo Alexander
What time is check-in and check-out at Hotel Palazzo Alexander?
Check-in is from 3:00 PM. Check-out is by 11:00 AM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Hotel Palazzo Alexander allow pets?
No — the property states that pets are not allowed.
Is there parking at Hotel Palazzo Alexander?
Yes — parking is available on site at a charge the property sets. We check the rate and whether a space can be reserved against your dates.
Is breakfast included at Hotel Palazzo Alexander?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Hotel Palazzo Alexander have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Does Hotel Palazzo Alexander have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Hotel Palazzo Alexander?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Hotel Palazzo Alexander?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Hotel Palazzo Alexander?
Via Santa Giustina 48, Lucca.
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