Joy Palace Hotel

HotelWestlands Close, Nairobi, KenyaShow on map

You won’t be charged yet

Check-in from 11:00 AMCheck-out by 10:00 AM. The front desk is staffed around the clock, so a late arrival is fine.
Exceptional locationGuests rate the location 9.6 out of 10, at Westlands Close.
Free parkingThe property states parking on site is free for guests.

Convenient Location Located in Nairobi near popular attractions like Nairobi National Museum and Nairobi Botanic Garden, Joy Palace Hotel offers easy access to the city's key points of interest.

Comfortable Accommodation The hotel provides well-equipped rooms with city views, a terrace, and essential amenities like a flat-screen TV, private bathroom, and free WiFi, ensuring a comfortable stay for guests.

Leisure Facilities Guests can unwind and have fun with the on-site billiards facility, perfect for relaxing after a day of exploring the nearby Kumbu Kumbu Art Gallery and Museum Hill Centre.

Experience comfort and convenience at Joy Palace Hotel. Book now for a delightful stay in Nairobi.

What this place offers

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Family rooms

Rooms

7.6

Good

Rated 7.6 out of 10 by 834 guests who stayed here.

Cleanliness7.0
Service10.0
Location9.6
Rooms5.2
Amenities5.8
Value9.0
Food & drink5.8

Guests mention

Friendly, helpful staffExcellent location and safe areaGood value / affordableReception available 24/7 and accommodating

Judith SophieGermany
June 2026Group
Es war ausreichend, un dort zu schlafen, aber ich würde nicht nochmal dort buchen.
Das Personal war immer freundlich
Die Bilder haben sehr getrügt zu der Realität. Das Zimmer war klein und dunkel. Die Ausstattung ungenügend, zB gab es keine Nachttischlampen und nur eine schimmernde Lampe an der Decke.…
GlaideKenya
June 2026Solo traveller
the location is the only good thing about the hotel
The location is good
The room really small and the charging port and the room telephone was not at the bedside I had to get off the bed to walk to the far wall to charge my phone and answer a call from the reception.The…
cyrineFrance
June 2026Solo traveller
Un court séjour ou j ai pu faire toutes mes courses tout est à coté
l emplacement
Rien
GeraldAustria
June 2026Solo traveller
The accomodation itself and the reception are very ok, calm nights, no noise.
the Restaurant was a desaster. I was there for two nights, means 2 breakfasts, and every day there was another problem caused by the staff of…
Christianee FaithUnited Arab Emirates
June 2026Couple
The area was great. And rooms was cheap
Nothing much. Just the fact they said breakfast is served at 7am and when we got down at 7:15, restaurant was still closed
GretaSpain
May 2026Couple
Estancia muy cómoda!
El alojamiento está súper bien ubicado, el personal es súper simpático el checking era a partir de las 11, pero llegamos a las 4:00 de la mañana y nos dieron una habitación provisional hasta poder entrar a la nuestra. La…

Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated August 2026.

Where you’ll be

Westlands Close, Nairobi, Kenya

Guests rate the location 9.6 out of 10 — exceptional.

Things to know

Cancellation

Each room shows its own terms before you pay.

Most rates can be cancelled free until a date shown on the room.

Non-refundable rates are marked as such.

House rules

Check-in from 11:00 AM until 11:30 PM

Check-out by 10:00 AM

Children welcome

Pets allowed on request; charges may apply

Free parking on site

Non-smoking rooms available

Pets. Pets are allowed on request. No extra charges.

Internet. WiFi is available in some hotel rooms and is free of charge.

Parking. Free private parking is possible on site (reservation is needed).

Children and extra bed policy. Children of any age are allowed. Children up to and including 2 years old stay for free when using an existing bed. You haven't added any cots. You haven't added any extra beds.

Payment & property

Paid when you book, not at the desk.

Rates include the taxes and fees we can read.

The property may take a card at check-in for incidentals.

What we’d check for you here

How many rooms they will hold at once, for how long, and on what terms.
That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
That the desk is staffed when you land, and that the room is held past cut-off.
The pet fee and any size limit, which is where these bookings usually come apart.
Whether there is room for a pickup, a trailer or a van, not just a car.
Whether breakfast is in the rate or added at checkout, and what time it runs.
Whether the rate moves for your dates, and what it includes.
What the property actually charges at the desk on top of the rate.

Questions about Joy Palace Hotel

What time is check-in and check-out at Joy Palace Hotel?

Check-in is from 11:00 AM. Check-out is by 10:00 AM. If you're arriving late, tell us and we'll ask the property to hold the room.

Does Joy Palace Hotel allow pets?

Yes — the property states that pets are allowed. Size, number and fee are set by the property rather than by us, so say you're bringing a pet when you book and we'll confirm the terms before anything is charged.

Is there parking at Joy Palace Hotel?

Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.

Is breakfast included at Joy Palace Hotel?

Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.

Does Joy Palace Hotel have Wi-Fi?

Yes — internet access is listed among the property's facilities.

Can I book a block of rooms at Joy Palace Hotel?

The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.

Does Joy Palace Hotel have wheelchair accessible rooms?

The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.

Can I check in late at Joy Palace Hotel?

The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 11:00 AM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.

How do I book Joy Palace Hotel?

Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.

Where is Joy Palace Hotel?

Westlands Close, Nairobi.

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