Nairobi Serena Hotel
Hotel, 5-starKenyatta Avenue / Processional Way, Nairobi, KenyaShow on map
Top rated
Guests rate it highest for service, cleanliness and location.
9.2581Reviews- Check-in from 12:00 PMCheck-out by 10:00 AM. The front desk is staffed around the clock, so a late arrival is fine.
- Superb locationGuests rate the location 9.3 out of 10, at Kenyatta Avenue / Processional Way.
- Free parkingThe property states parking on site is free for guests.
Luxurious Accommodation Indulge in the elegant and spacious rooms at Nairobi Serena Hotel, adorned with warm colors and equipped with modern amenities for a comfortable stay.
Relaxation and Recreation Unwind by the outdoor pool surrounded by swaying palm trees or pamper yourself at the on-site spa and fitness center, offering a rejuvenating experience for guests.
Fine Dining and Entertainment Savor exquisite dishes at the fine-dining restaurant, sip on handcrafted cocktails at the Aksum Bar, or enjoy a variety of snacks at the poolside bar for a culinary journey.
Experience luxury and comfort at Nairobi Serena Hotel - book now for an unforgettable stay!
What this place offers
- Fitness facilities
- WiFi available
- Free WiFi
- Parking
- Free Parking
- Non-smoking rooms
- Air conditioning
- Fitness center
- Swimming pool
- 24-hour front desk
Rooms
9.2
Top rated
Rated 9.2 out of 10 by 581 guests who stayed here.
- Cleanliness9.3
- Service9.8
- Location9.3
- Rooms9.3
- Amenities9.3
- Value8.3
- Food & drink8.8
Guests mention
Excellent serviceGreat locationClean and spacious roomsAmazing amenities
JohnRWAll was good
ArieNLA cannot miss
Service, facilities, ambiance
Gita VashiUnited StatesVery kind workers
I like every rhing
SueUnited StatesPerfect place to stay in Nairobi
Beautifully appointed, spacious rooms and comfortable beds. Room service meal was delicious. Staff was kind and friendly. Location is not far from the JOMO airport. Property is well secured.
N/A
Ernest KwameUnited KingdomAn exceptional stay defined by outstanding hospitality, impeccable service, and exceeded expectation
My stay at the Nairobi Serena Hotel was exceptional from start to finish. What stood out most was the professionalism and attentiveness of the staff. Every team member was approachable, courteous, and always available to…
JollyUnited Arab EmiratesHospitality
None
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
Kenyatta Avenue / Processional Way, Nairobi, Kenya
Guests rate the location 9.3 out of 10 — superb.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 12:00 PM until 11:30 PM
Check-out by 10:00 AM
Children welcome
Show more
No pets
Free parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Nairobi Serena Hotel
What time is check-in and check-out at Nairobi Serena Hotel?
Check-in is from 12:00 PM. Check-out is by 10:00 AM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Nairobi Serena Hotel allow pets?
No — the property states that pets are not allowed.
Is there parking at Nairobi Serena Hotel?
Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.
Does Nairobi Serena Hotel have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Is breakfast included at Nairobi Serena Hotel?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Nairobi Serena Hotel have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at Nairobi Serena Hotel?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does Nairobi Serena Hotel have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Nairobi Serena Hotel?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 12:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Nairobi Serena Hotel?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Nairobi Serena Hotel?
Kenyatta Avenue / Processional Way, Nairobi.
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