Exceptional
One of our highest-scored stays, according to its guests.
9.633Reviews- Exceptional locationGuests rate the location 9.7 out of 10, at Bahnhofplatz, 14, Zermatt, 3920.
- Breakfast availableIncluded on some rates — the board is shown on each room.
Mountain Views and Amenities Take in the views from a garden and make use of amenities such as complimentary wireless internet access and ski storage.
Complimentary Buffet Breakfast A complimentary buffet breakfast is served daily from 7:30 AM to 10:00 AM.
Convenient Location With a stay at Hotel Sarazena in Zermatt, you'll be steps from Zermatt-Matterhorn Ski Paradise and Tour Monte Rosa.
To book your stay at Hotel Sarazena and enjoy these features, visit our website today!
What this place offers
- Free breakfast
- Free WiFi
- Garden
- Ski storage
- Wheelchair accessible
- Hiking/biking trails nearby
- Front desk (limited hours)
- Free buffet breakfast
- Accessible shuttle
- No accessible shuttle
Rooms
9.6
Exceptional
Rated 9.6 out of 10 by 33 guests who stayed here.
- Cleanliness9.3
- Service10.0
- Location9.7
- Rooms9.8
- Amenities9.2
- Value9.8
- Food & drink9.2
Guests mention
Great locationComfortable roomsFriendly staff
DingGood location
ThomasEverything was great. Only minor thing was that the room was next to a train station, and every half hour we heard the train come in. But it seemed to stop from midnight to 5am or so. Staff was great, room was nice,…
DawnAfter a full day of hiking, it was such a pleasure to return to our clean, spacious, and comfortable hotel room to relax. We especially enjoyed soaking in the bathtub and taking in the breathtaking view of the Matterhorn…
Verified travelerGreat place to stay!
We were warmly welcomed by Diana. The room was comfortable and spacious. It had a view of the Matterhorn! It is conveniently located next to the train station and other sights.
RobertHotel is a short walk from the SBB train station. It is also next to the Gornergrat Railway station. Room are large and beds are comfortable.
PatrickThe staff were all amazing and went out of thier way to take great care of us. Loved our stay.
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
Bahnhofplatz, 14, Zermatt, 3920, Zermatt
Guests rate the location 9.7 out of 10 — exceptional.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
No children
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No pets
The front desk is open daily from 7:30 AM - 9:00 PM. This property doesn't offer after-hours check-in. The front desk is staffed during limited hours.
Pets. Pets not allowed
Children and extra beds. No rollaway/extra beds available
Accessibility. No elevators
General. Professional property host/manager
Children and extra beds. No cribs (infant beds) available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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Take in the views from a garden and make use of amenities such as complimentary wireless internet access and ski storage.
What we’d check for you here
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Hotel Sarazena
Does Hotel Sarazena allow pets?
No — the property states that pets are not allowed.
Is breakfast included at Hotel Sarazena?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Hotel Sarazena have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Does Hotel Sarazena have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
How do I book Hotel Sarazena?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Hotel Sarazena?
Bahnhofplatz, 14, Zermatt, 3920, Zermatt.
Other places we book in Zermatt
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