7.9 · Good75 reviews
- Check-in from 12:00 AMCheck-out by 12:00 AM. The front desk is staffed around the clock, so a late arrival is fine.
- Superb locationGuests rate the location 9.1 out of 10, at Calle Roca 7-34 y Garcia Moreno.
- Breakfast availableIncluded on some rates — the board is shown on each room.
Luxurious Accommodation Hotel Santafe Inn, located in Otavalo, offers a luxurious stay just 25 km from Central Bank Museum. The hotel features a shared lounge, private parking, a terrace, and a restaurant. Enjoy the convenience of a 24-hour front desk, shuttle service, room service, and complimentary WiFi during your stay.
Fully Equipped Rooms For added comfort, select rooms are equipped with a kitchen including a fridge, dishwasher, and microwave. Whether you're staying for business or leisure, these amenities provide the convenience of home during your travels.
Convenient Location Situated just 86 km from Quito Mariscal Sucre International Airport, Hotel Santafe Inn offers a convenient location for travelers. Book your stay now and experience luxury and comfort in the heart of Otavalo.
What this place offers
- WiFi available
- Free WiFi
- Parking
- Non-smoking rooms
- 24-hour front desk
- Restaurant
- Room service
- Terrace
- Family rooms
- Laundry
Rooms
7.9
Good
Rated 7.9 out of 10 by 75 guests who stayed here.
- Cleanliness6.6
- Service8.6
- Location9.1
- Rooms7.1
- Amenities7.6
- Value8.1
- Food & drink8.0
Guests mention
Excellent locationClean room
Paola VivianaUnited StatesNormal
La limpieza de las habitaciones
El personal no está para atender oportunamente. Hacen esperar y perder tiempo.
PIZA CRUZECMal atención
Nada, pésimo servicio desde la atención en recepción
La atención de la recepción
Jean-LouisFranceLes équipements des chambres sont insuffisants ou dégradés => je déconseille cet hôtel.
L’hôtel est bien situé géographiquement mais sur une rue très passante donc bruyante.
Les équipements dans la salle de bain manquent d’entretien : pommeau de douche, abattant w-c. Il manque une patère pour accrocher ses…
MONTALVO VACAECCerca del centro
Deberían dar más mantas por el frío que hace
Diego HernánECLas camas y almohadas estaban demasiadas duras.y cuando pedimos ayuda para pedir un taxi dijeron que no tenían ningún taxi conocido
CatharinaNLIk voelde me hier heel prettig en kom graag terug. Aanbevelenswaardig.
De mensen zijn heel vriendelijk en behulpzaam. De kamer werd regelmatig en goed schoongemaakt, waarbij tegelijk beddengoed e.d. werd vervangen. Het hotel is gelegen in het centrum van Otavalo, belangrijke plekken zijn op…
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated December 2025.
Where you’ll be
Calle Roca 7-34 y Garcia Moreno, Otavalo
Guests rate the location 9.1 out of 10 — superb.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 12:00 AM until 12:00 AM
Check-out by 12:00 AM
Children welcome
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No pets
Non-smoking rooms available
Children and extra bed policy. Children of any age are allowed. People no matter the age stay for free when using an available extra bed. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Pets. Pets are not allowed.
Internet. WiFi is available in the hotel rooms and is free of charge.
Parking. Private parking is possible on site (reservation is needed) and costs USD 4 per day.
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions. A deposit may be required at the property.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Hotel Santafe Inn
What time is check-in and check-out at Hotel Santafe Inn?
Check-in is from 12:00 AM. Check-out is by 12:00 AM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Hotel Santafe Inn allow pets?
No — the property states that pets are not allowed.
Is there parking at Hotel Santafe Inn?
Parking is listed among the property's facilities. Whether it's free and whether a space can be reserved varies, so we check it against your dates rather than promise it here.
Is breakfast included at Hotel Santafe Inn?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Hotel Santafe Inn have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at Hotel Santafe Inn?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does Hotel Santafe Inn have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Hotel Santafe Inn?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 12:00 AM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Hotel Santafe Inn?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Hotel Santafe Inn?
Calle Roca 7-34 y Garcia Moreno, Otavalo.
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