Hotel Doña Esther
Hotel, 3-starJuan Montalvo 4-44, Simon Bolivar, Otavalo, Imbabura, 100201, OtavaloShow on map
Top rated
Guests rate it highest for service, location and cleanliness.
9.251Reviews- Check-in from 1:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Superb locationGuests rate the location 9.1 out of 10, at Juan Montalvo 4-44, Simon Bolivar, Otavalo, Imbabura, 100201.
- Breakfast availableIncluded on some rates — the board is shown on each room.
Rooftop Terrace and Garden Views Take in breathtaking views from the rooftop terrace and garden, offering a serene setting to unwind.
Convenient Amenities and Services Enjoy complimentary wireless internet access, tour/ticket assistance, and bike parking. Benefit from a roundtrip airport shuttle and motorcycle parking for ease of travel.
Delightful Dining and Relaxation Savor a meal at the on-site restaurant and make use of room service. Conclude your day with a refreshing drink at the bar/lounge.
Indulge in comfort at Hotel Doña Esther, perfectly situated for exploring Otavalo's attractions. Book now for an unforgettable stay!
What this place offers
- Library
- Free breakfast
- Safe-deposit box at front desk
- Mountain biking nearby
- Smoke-free property
- Tours/ticket assistance
- Area shuttle (surcharge)
- Rooftop terrace
- Airport transportation - pickup (surcharge)
- Free cooked-to-order breakfast
Rooms
9.2
Top rated
Rated 9.2 out of 10 by 51 guests who stayed here.
- Cleanliness9.1
- Service9.6
- Location9.1
- Rooms9.1
- Amenities9.1
- Value9.1
- Food & drink9.1
Guests mention
Beautiful colonial architectureNicest staffBest place to stay in Otavalo
HelenThe staff are so welcoming and friendly, like
You are staying with family. The hotel is so well looked after, with so many personal
touches and thought, it’s really a gem
EmilyBeautiful colonial architecture with the nicest staff. Best place to stay in Otavalo.
TeresaCxxx
RamonMuy buena atención
DorisLovely little hotel. Close to the market. Very helpful staff who organized a driver to take us to the Cuicocha Lake, and pick us up after the hike. We struggled to find a bus to Latacunga but, again, the receptionist was…
SiamakThey tried to give us a single bed, when we had booked for a couple. The pictures they have posted is nothing like the property. No TV, $5 per night for parking when they list parking on property. This is for budget…
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated December 2025.
Where you’ll be
Juan Montalvo 4-44, Simon Bolivar, Otavalo, Imbabura, 100201, Otavalo
Guests rate the location 9.1 out of 10 — superb.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 1:00 PM until 10:00 PM
Check-out by 12:00 PM
No children
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Pets allowed on request; charges may apply
No smoking anywhere on the property
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Pets. Service animals are exempt from fees/restrictions
Guest type. Essential workers only - NO
Accessibility. No elevators
Pets. Pets allowed
General. Professional property host/manager
Pets. Pets allowed (no fees)
Pets. Service animals are allowed
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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Take in the views from a rooftop terrace and a garden and make use of amenities such as complimentary wireless internet access. This hotel also features tour/ticket assistance and bike parking. Getting to nearby attractions is a breeze with the area shuttle (surcharge). A deposit may be required at the property.
What we’d check for you here
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Hotel Doña Esther
What time is check-in and check-out at Hotel Doña Esther?
Check-in is from 1:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Hotel Doña Esther allow pets?
Yes — the property states that pets are allowed. Size, number and fee are set by the property rather than by us, so say you're bringing a pet when you book and we'll confirm the terms before anything is charged.
Is there parking at Hotel Doña Esther?
Parking is listed among the property's facilities. Whether it's free and whether a space can be reserved varies, so we check it against your dates rather than promise it here.
Is breakfast included at Hotel Doña Esther?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Hotel Doña Esther have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Does Hotel Doña Esther have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Hotel Doña Esther?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 1:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Hotel Doña Esther?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Hotel Doña Esther?
Juan Montalvo 4-44, Simon Bolivar, Otavalo, Imbabura, 100201, Otavalo.
Other places we book in Otavalo
Nothing to do with the booking above. The same market, priced the same way, for if this one is not it.
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