Hotel Pollux

Hotel, 4-starBahnhofstrasse 28, ZermattShow on map

You won’t be charged yet

Top rated

Guests rate it highest for service, food and location.

Check-in from 3:00 PMCheck-out by 11:00 AM. The front desk is staffed around the clock, so a late arrival is fine.
Superb locationGuests rate the location 9.2 out of 10, at Bahnhofstrasse 28.

Newly Renovated Rooms Experience the perfect blend of rustic charm and modern design in our newly renovated rooms at Hotel Pollux.

Dining Options Indulge in a culinary journey at our 3 unique restaurants. From traditional Swiss dishes at The Pinte to international delicacies at Arvenstube, there's something to satisfy every palate at Hotel Pollux.

Relaxation and Wellness Unwind and rejuvenate in our relaxation area, complete with a Finnish sauna, steam bath, hot tub, magic shower, and solarium. After a day of exploring Zermatt, treat yourself to some well-deserved pampering.

Book now to experience the ultimate comfort and luxury at Hotel Pollux.

What this place offers

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Business center
Heating
Terrace

Rooms

9.2

Top rated

Rated 9.2 out of 10 by 497 guests who stayed here.

Cleanliness9.2
Service9.7
Location9.2
Rooms9.1
Amenities9.0
Value8.9
Food & drink9.4

Guests mention

Great locationAmazing breakfastFriendly staffClean and comfortable rooms

HopeUnited States
September 2026Couple
Good location and comfortable room with view of Matterfor
Good location close to train station and walking distance to restaurants. View of Matterhorn from our balcony.
Bed coverings were too heavy for summer/early fall.
GeorgeUnited States
September 2026Group
Quiet stay with beautiful views and excellent service with modern accomdations
It was so quiet and clean. Beautiful balcony views and a lot of space for 3 people.
The breakfast could’ve had more variety
nigelUnited Kingdom
September 2026Solo traveller
Will be back!
Location, room was really nice,good breakfast and very good staff
Nothing
LéoCH
September 2026Solo traveller
Les réceptionnistes ont été très accueillante. la chambre était confortable, très peu de nuisance sonore malgré que l'hôtel se situe dans la rue principale. Le déjeuner était bien et les serveuses à l'écoute. Content de…
NickUnited States
August 2026Solo traveller
A very nice hotel and I definately would consider staying there again on another visit to Zermatt!
The hotel had wonderful ambience and a comfortable feel. A very nice choice. The breakfast area was excellent w/plenty of tables.
I wish I did not have a single room with the bed up in the loft where I had to climb up…
StuartAustralia
August 2026Couple
We would go back and stay again .
Clean, lovely decore, breakfast was brilliant and its location were standouts.
There wasn’t anything we didn’t like.

Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated December 2025.

Where you’ll be

Bahnhofstrasse 28, Zermatt

Guests rate the location 9.2 out of 10 — superb.

Things to know

Cancellation

Each room shows its own terms before you pay.

Most rates can be cancelled free until a date shown on the room.

Non-refundable rates are marked as such.

House rules

Check-in from 3:00 PM until 10:00 PM

Check-out by 11:00 AM

Children welcome

No pets

Non-smoking rooms available

Payment & property

Paid when you book, not at the desk.

Rates include the taxes and fees we can read.

The property may take a card at check-in for incidentals.

A deposit may be required at the property.

What we’d check for you here

How many rooms they will hold at once, for how long, and on what terms.
That the desk is staffed when you land, and that the room is held past cut-off.
Whether the rate moves for your dates, and what it includes.
What the property actually charges at the desk on top of the rate.

Questions about Hotel Pollux

What time is check-in and check-out at Hotel Pollux?

Check-in is from 3:00 PM. Check-out is by 11:00 AM. If you're arriving late, tell us and we'll ask the property to hold the room.

Does Hotel Pollux allow pets?

No — the property states that pets are not allowed.

Does Hotel Pollux have Wi-Fi?

Yes — internet access is listed among the property's facilities.

Can I book a block of rooms at Hotel Pollux?

The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.

Can I check in late at Hotel Pollux?

The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.

How do I book Hotel Pollux?

Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.

Where is Hotel Pollux?

Bahnhofstrasse 28, Zermatt.

Other places we book in Zermatt

Nothing to do with the booking above. The same market, priced the same way, for if this one is not it.

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