Places to staySan Cristóbal de Las Casas
Hotel Palacio de Moctezuma
Hotel, 3-starAvenida Benito Juarez 16, Centro, San Cristóbal de Las Casas, MexicoShow on map
Fabulous
Guests rate it highest for service, location and amenities.
8.837Reviews- Check-in from 3:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Superb locationGuests rate the location 9.1 out of 10, at Avenida Benito Juarez 16, Centro.
- Free parkingThe property states parking on site is free for guests.
Colonial-Style Decor Hotel Palacio de Moctezuma, located in central San Cristobal de las Casas, offers a charming colonial-style décor throughout the property. The rooms are elegantly furnished with a working desk, wardrobe, and flat-screen cable TVs, providing a comfortable and cozy atmosphere for guests.
On-Site Dining Guests can enjoy a complimentary breakfast at the hotel's on-site restaurant, which also serves delicious meals for lunch and dinner. For those looking to explore local cuisine, the Tuluc restaurant just 150 meters away offers a taste of regional dishes.
Convenient Location for Sightseeing Conveniently situated, the hotel offers assistance in arranging tours to popular attractions such as the archaeological site of Palenque, the Montebello Lagoon, and the Cañon del Sumidero. Additionally, guests can easily explore the nearby art and craft market, cathedral, and the city's main square on foot within minutes.
Book your stay at Hotel Palacio de Moctezuma for a delightful experience in San Cristobal de las Casas!
What this place offers
- WiFi available
- Free WiFi
- Parking
- Free Parking
- Non-smoking rooms
- 24-hour front desk
- Restaurant
- Room service
- Business center
- Heating
Rooms
8.8
Fabulous
Rated 8.8 out of 10 by 37 guests who stayed here.
- Cleanliness8.1
- Service9.6
- Location9.1
- Rooms8.1
- Amenities9.1
- Value9.1
- Food & drink8.6
Guests mention
Friendly and helpful staffGood location and value for money
Carola SabineGermanySehr uriges Hotel
Zimmer sehr abgewohnt. Wäsche vergraut. Macht keinen guten Eindruck. Kein Stuhl im Zimmer.
KatherineCanadaAbsolutely stunning hotel, quiet, calm area, the guest services was fantastic , we were so so so so cold in the room and happily once I asked they provided a heating device. We were there during an unusual cold…
GregoryUnited StatesBeautiful inside and perfect location
The hotel is beautifully decorated, very clean, and the staff are friendly. You are just a few minutes' walk to the center of San Cristobal. Highly recommend!
None.
JorgeMexicoTodo bien, olvide mi cobija..guinda
Lucy JaneUnited KingdomGreat stay for a cosy night
Great location and lots of extra blankets. A fantastic shower! Breakfast was nice
A little dark but a nice outdoor area if warm enough
Lopez AbarcaMexicoIncreible
Sus instalaciones, la estructura muy colonial y acogedor, tomando en cuenta que está muy céntrico
Sin comentarios
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated December 2025.
Where you’ll be
Avenida Benito Juarez 16, Centro, San Cristóbal de Las Casas, Mexico
Guests rate the location 9.1 out of 10 — superb.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM until 03:30 PM
Check-out by 12:00 PM
No children
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No pets
Free parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Hotel Palacio de Moctezuma
What time is check-in and check-out at Hotel Palacio de Moctezuma?
Check-in is from 3:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Hotel Palacio de Moctezuma allow pets?
No — the property states that pets are not allowed.
Is there parking at Hotel Palacio de Moctezuma?
Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.
Is breakfast included at Hotel Palacio de Moctezuma?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Hotel Palacio de Moctezuma have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at Hotel Palacio de Moctezuma?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does Hotel Palacio de Moctezuma have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Hotel Palacio de Moctezuma?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Hotel Palacio de Moctezuma?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Hotel Palacio de Moctezuma?
Avenida Benito Juarez 16, Centro, San Cristóbal de Las Casas.
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