Top rated
Guests rate it highest for cleanliness, service and location.
9.0574Reviews- Check-in from 3:00 PMCheck-out by 11:00 AM.
- Superb locationGuests rate the location 9.3 out of 10, at Hofmattstrasse 38.
Panoramic Mountain Views The renovated, family-run Hotel Excelsior in Zermatt offers stunning panoramic views of the local mountains from all rooms, making your stay truly unforgettable.
Gourmet Dining Experience Indulge in a culinary journey at La Ferme restaurant, where French and Swiss cuisine are expertly prepared and served in a charming setting with a summer terrace.
Convenient Location Located just 400 meters from the Gornergratbahn and Sunnegga Express funicular stations, Hotel Excelsior provides easy access to explore the beauty of Zermatt effortlessly.
Experience luxury, breathtaking views, and exceptional dining at Hotel Excelsior. Book now for an unforgettable stay!
What this place offers
- WiFi available
- Free WiFi
- Non-smoking rooms
- Restaurant
- Room service
- Heating
- Terrace
- Family rooms
- Garden
- Pets allowed
Rooms
9.0
Top rated
Rated 9.0 out of 10 by 574 guests who stayed here.
- Cleanliness9.3
- Service9.3
- Location9.3
- Rooms8.8
- Amenities8.3
- Value8.8
- Food & drink9.3
Guests mention
Clean and comfortable roomsFriendly staffGreat breakfastExcellent location
Jael LioraCHGemütlich, unkompliziert und heimelig
Das Hotel ist sehr zentral. Nur 8min Fussweg vom BHF und an zentraler Lage zum Dorf. Das Check-In verlief unkompliziert und sehr rasch - ich durfte ausnahmsweise 30min vorher einchecken da ich an eine Hochzeit musste -…
DanielCHla situation de l'hôtel par rapport à mon point d'intérêt, l'amabilité de l'accueil
le lit trop petit
JoannaCHGood value for money
Location, cleanliness, price
A but dated but gives charm
JulianeGermanyDie Aussicht auf das Matterhorn ist traumhaft!
CynthiaUnited StatesLovely place to stay in Zermatt!
Room very comfortable and large. Great for a three night stay. Really good location with lovely view of the Matterhorn. Super clean. Would stay here again in a heart beat.
Breakfast room at the bottom of building so few…
DipankarUnited StatesNice. My 4th floor balcony had a clear view of the Matterhorn.
Its location due to its nearness to the train station.
No tea or coffee facilities for customers. No aircon, no fan made it a bit difficult. But overall a good hotel.
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
Hofmattstrasse 38, Zermatt
Guests rate the location 9.3 out of 10 — superb.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM until 10:00 PM
Check-out by 11:00 AM
Children welcome
Show more
No pets
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
What we’d check for you here
- The pet fee and any size limit, which is where these bookings usually come apart.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Hotel Excelsior
What time is check-in and check-out at Hotel Excelsior?
Check-in is from 3:00 PM. Check-out is by 11:00 AM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Hotel Excelsior allow pets?
No — the property states that pets are not allowed.
Does Hotel Excelsior have Wi-Fi?
Yes — internet access is listed among the property's facilities.
How do I book Hotel Excelsior?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Hotel Excelsior?
Hofmattstrasse 38, Zermatt.
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