Hotel Casa Caracol
Hotel, 2-star8a Miguel Hidalgo Centro - Supmza. 001, Isla Mujeres, QROO, 77400, Isla Mujeres, MexicoShow on map
9.0 · Superb7 reviews
- Exceptional locationGuests rate the location 9.8 out of 10, at 8a Miguel Hidalgo Centro - Supmza. 001, Isla Mujeres, QROO, 77400.
Experience the charm of Hotel Casa Caracol, a hidden gem in the heart of Isla Mujeres, just moments away from stunning beaches and vibrant local attractions.
Comfortable Accommodations Unwind in one of our 18 air-conditioned guestrooms, designed for your comfort with complimentary wireless internet access. Enjoy a rejuvenating stay with a unique touch, as we provide housekeeping services during your visit.
Prime Location Situated a mere 4-minute walk from the Isla Mujeres Ferry Terminal, our hotel places you at the threshold of adventure. Explore nearby highlights such as North Beach and the captivating Parador Fotográfico, all within walking distance.
Outstanding Amenities At Hotel Casa Caracol, we cater to your needs with friendly staff available at the front desk during limited hours. We can also provide ironing facilities upon request, ensuring you look your best for every occasion.
What this place offers
- Free WiFi
- Wheelchair accessible
- Front desk (limited hours)
- Accessible shuttle
- No accessible shuttle
Rooms
9.0
Superb
Rated 9.0 out of 10 by 7 guests who stayed here.
- Cleanliness4.8
- Service9.8
- Location9.8
- Rooms9.8
- Amenities9.8
- Value9.8
- Food & drink9.8
GLORIANeeds to be demolished and start new
AndrewThey were nice, it was clean and great location
CarmenSuper cerca todo, bueno, bonito, la atencion todos muy amables, todo excelente, tiene el espacio correcto y suficiente, nos encanto, regresariamos,
FabianExcelente alojamiento, los encargados fueron muy amables
stevenIt’s close to everything. It’s better than it was when it was called Sayil Hotel. Two of the four nights a worker or owners child yelled and cried til 10:40-11 pm. Take earplugs. Staff was very nice.
TeresaWe really enjoyed the space in the room. The Staff was incredible fresh towels. Hanging wet beach stuff and returning it. It was right down town in North Beach area so easy walk to beaches and dinning. We really had…
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated December 2025.
Where you’ll be
8a Miguel Hidalgo Centro - Supmza. 001, Isla Mujeres, QROO, 77400, Isla Mujeres, Mexico
Guests rate the location 9.8 out of 10 — exceptional.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
No children
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No pets
Pets. Pets not allowed
Children and extra beds. No rollaway/extra beds available
Accessibility. No elevators
General. Private host property
Children and extra beds. No cribs (infant beds) available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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No pets and no service animals are allowed at this property.
What we’d check for you here
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Hotel Casa Caracol
Does Hotel Casa Caracol allow pets?
No — the property states that pets are not allowed.
Does Hotel Casa Caracol have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Does Hotel Casa Caracol have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
How do I book Hotel Casa Caracol?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Hotel Casa Caracol?
8a Miguel Hidalgo Centro - Supmza. 001, Isla Mujeres, QROO, 77400, Isla Mujeres.
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