Na Balam Hotel
Hotel, 4-starCalle Zazil Ha No. 118 Playa Norte, Isla Mujeres, MexicoShow on map
Very good
Guests rate it highest for location, service and food.
8.4648Reviews- Check-in from 3:00 PMCheck-out by 12:00 PM.
- Superb locationGuests rate the location 9.4 out of 10, at Calle Zazil Ha No. 118 Playa Norte.
- Free parkingThe property states parking on site is free for guests.
Tropical Oasis on Isla Mujeres Surrounded by lush gardens on Isla Mujeres, just minutes from Cancun, Na Balam offers a serene escape on one of the Caribbean's finest beaches.
Relaxation and Wellness Guests can unwind in the outdoor pool, sway in hammocks under palm trees, and rejuvenate with yoga classes and massages, immersing themselves in tranquility and self-care.
Culinary Delights and Sunset Views Indulge in Mayan and vegetarian cuisine at Zazil Ha restaurant, followed by drinks and Mexican snacks at the Palapa Bar while admiring the breathtaking sunset over the ocean.
Experience paradise at Na Balam, where luxury meets nature.
What this place offers
- WiFi available
- Free WiFi
- Parking
- Free Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Restaurant
- Family rooms
- Garden
Rooms
8.4
Very good
Rated 8.4 out of 10 by 648 guests who stayed here.
- Cleanliness7.2
- Service9.4
- Location9.4
- Rooms7.8
- Amenities8.4
- Value7.8
- Food & drink8.4
Guests mention
Friendly staffGreat locationSpacious rooms
valentinaItalyStruttura molto bella con ottimi servizi e buona colazione. Posizione perfetta per playa Norte. Accesso alla spiaggia con lettino riservato nella spiaggia più vicina all’hotel
Esperienza molto positiva. Sicuramente è una…
LucianoItalyCamere un pò da rinnovare, struttura carina. Spiaggia troppo affollata e caotica
LindserChileUbicacion
No tenia flexibilidad la reserva, finalmemre mi.marido viajo solo porque me operaron de urgencia de apendicitos y no pude ir
AmodioItalyViaggio in Messico in famiglia
La posizione su Playa Norte
La cortesia di Milagros (la receptionist) l'unica à meritare 10
Il mare cristallino
L'hotel vecchio con stanze poco curate (le foto sono ben lontane dalla realtà)
La mancanza totale di…
AmodioItalyLa posizione proprio su Playa Norte.
Il mare cristallino
La cortesia di Milagros (la receptionist) l'unica e la sola a meritare un 10
Struttura vecchia e non curata, le foto su booking sono ben lontane dalla realtà
La…
LauraUnited StatesHidden quiet from the chaos with all the luxury amenities of a beach resort
The serenity of stepping out of the island chaos into this quiet and peaceful space, yet, right across the road from the beach and will full access to all the beach items needed for a lovely stay, including breakfast!
NA
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated December 2025.
Where you’ll be
Calle Zazil Ha No. 118 Playa Norte, Isla Mujeres, Mexico
Guests rate the location 9.4 out of 10 — superb.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM until 11:00 PM
Check-out by 12:00 PM
Children welcome
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No pets
Free parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. A deposit may be required at the property.
What we’d check for you here
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Na Balam Hotel
What time is check-in and check-out at Na Balam Hotel?
Check-in is from 3:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Na Balam Hotel allow pets?
No — the property states that pets are not allowed.
Is there parking at Na Balam Hotel?
Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.
Does Na Balam Hotel have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Does Na Balam Hotel have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Does Na Balam Hotel have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
How do I book Na Balam Hotel?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Na Balam Hotel?
Calle Zazil Ha No. 118 Playa Norte, Isla Mujeres.
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