Granbell Hotel Otaru
Hotel, 3-star1-1 Sakaimachi, Otaru, Hokkaido, 047-0027, Otaru, JapanShow on map
6.0 · Pleasant11 reviews
- Check-in from 3:00 PMCheck-out by 11:00 AM. The front desk is staffed around the clock, so a late arrival is fine.
- Pleasant locationGuests rate the location 6.5 out of 10, at 1-1 Sakaimachi, Otaru, Hokkaido, 047-0027.
- Breakfast availableIncluded on some rates — the board is shown on each room.
Experience the charm of Otaru at Granbell Hotel Otaru, where modern comforts meet breathtaking views.
Rooftop Terrace & Relaxation Elevate your stay with stunning views from our rooftop terrace, the perfect spot to unwind.
Dining Excellence Savor delicious meals at our on-site restaurant and enjoy refreshing drinks at the bar/lounge, with daily buffet breakfasts to kickstart your day.
Convenient Amenities Enjoy 24-hour front desk service, laundry facilities, and self-parking options, all designed to make your stay as comfortable as possible.
What this place offers
- 24-hour front desk
- Wheelchair accessible
- Elevator
- Breakfast available (surcharge)
- Smoke-free property
- Parking (limited spaces)
- Self parking (surcharge)
- Rooftop terrace
- Coin laundry on site
Rooms
6.0
Pleasant
Rated 6.0 out of 10 by 11 guests who stayed here.
- Cleanliness7.0
- Service5.4
- Location6.5
- Rooms5.9
- Amenities5.5
- Value5.9
- Food & drink6.0
Guests mention
Clean and new hotelPleasant hot springs
saiki従業員の対応は、非常に親切でしたが朝食が期待していましたが小樽らしくなかったのが残念でした。
YUMIKOスパは良かった
HitomiRoom is clean and brand-new. Staff are helpful but need more attention to the guests. There are shops nearby. Public bath and sauna are good but small.
wilbertGreat.
Only issue was the airco which was only in Japanese, we had to ask the frontdesk to assist at any adjustment
satoru想像以上に狭かった
YORIKOお盆の時期だったから仕方ないのですが、値段の割に部屋が狭くてびっくりしました。
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated December 2025.
Where you’ll be
1-1 Sakaimachi, Otaru, Hokkaido, 047-0027, Otaru, Japan
Guests rate the location 6.5 out of 10 — pleasant.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM until 12:00 AM
Check-out by 11:00 AM
No children
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No pets
No smoking anywhere on the property
Pets. Pets not allowed
Children and extra beds. No rollaway/extra beds available
Parking. Parking height restrictions apply
General. Professional property host/manager
Children and extra beds. No cribs (infant beds) available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file. Parking height restrictions apply. Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
What we’d check for you here
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Granbell Hotel Otaru
What time is check-in and check-out at Granbell Hotel Otaru?
Check-in is from 3:00 PM. Check-out is by 11:00 AM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Granbell Hotel Otaru allow pets?
No — the property states that pets are not allowed.
Is there parking at Granbell Hotel Otaru?
Parking is listed among the property's facilities. Whether it's free and whether a space can be reserved varies, so we check it against your dates rather than promise it here.
Is breakfast included at Granbell Hotel Otaru?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Granbell Hotel Otaru have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Granbell Hotel Otaru?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Granbell Hotel Otaru?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Granbell Hotel Otaru?
1-1 Sakaimachi, Otaru, Hokkaido, 047-0027, Otaru.
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