Places to staySan Cristóbal de Las Casas
Gran Hotel El Encanto
Hotel, 4-starCalle Crescencio Rosas 27, San Cristóbal de Las Casas, MexicoShow on map
Fabulous
Guests rate it highest for service, location and rooms.
8.659Reviews- Check-in from 10:30 AMCheck-out by 12:30 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Superb locationGuests rate the location 9.1 out of 10, at Calle Crescencio Rosas 27.
- Free parkingThe property states parking on site is free for guests.
Historic Charm in the Heart of San Cristóbal de las Casas
Traditional Mexican Decor Experience the vibrant culture of Mexico in each room at Gran Hotel El Encanto, adorned with traditional Mexican décor and modern amenities for your comfort.
Local Cuisine and Convenience Indulge in a culinary journey at Las Delicias Restaurant, offering a taste of local cuisine. Need a quick pick-me-up? Visit the on-site café for a delightful treat.
Prime Location and Easy Access Explore the wonders of San Cristóbal de las Casas with Central Park and the Cathedral just a short walk away. Conveniently located near major roadways, Gran Hotel El Encanto offers easy access to nearby attractions.
What this place offers
- WiFi available
- Free WiFi
- Parking
- Free Parking
- Non-smoking rooms
- 24-hour front desk
- Restaurant
- Room service
- Business center
- Heating
Rooms
8.6
Fabulous
Rated 8.6 out of 10 by 59 guests who stayed here.
- Cleanliness8.1
- Service9.1
- Location9.1
- Rooms8.6
- Amenities8.6
- Value8.1
- Food & drink8.6
Guests mention
LocationServiceRoom Comfort
KARLA MARIAMexicoVisita a Sancris
que la habitación estaba en la plata baja
que el shampoo y el papel higienico son de baja calidad para el costo del hotel
Luisa IsabelaMexicoLa ubicacion
Que el check in menciona antes y me dieron la habitacion mucho despues de las 3
AlejandroMexicoConfortable y Amena
Me gustaron sus instalaciones y el estacionamiento es bastante amplio, en lo general muy confortable y bonito y esta muy cerca del centro de la ciudad
no me agrado que no pude desayunar en el hotel, porque tenian…
CarminaMexicoLa ubicación y muy tranquilo el lugar para descansar
Me faltaron toallas pero se arregló en recepción, la cama que tocó fue un poco incómoda
Leticia AlejandraMexicoLa ubicación que tiene, wsta cerca de muchos lugares del centro. La habitación cómoda y calida, muy limpió.
Los ruidos de los inquilinos de a lado se escuchan mucho.
Maria CristinaItalyBuon struttura, ubicata in ottima posizione rispetto al centro storico: 7 minuti a piedi dallo Zocalo! Stanza ampia e pu
Posizione ottima.
Camera spaziosa.
Letto comodissimo.
Stanza al piano terra molto buia.
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
Calle Crescencio Rosas 27, San Cristóbal de Las Casas, Mexico
Guests rate the location 9.1 out of 10 — superb.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 10:30 AM
Check-out by 12:30 PM
Children welcome
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No pets
Free parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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A deposit may be required at the property.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Gran Hotel El Encanto
What time is check-in and check-out at Gran Hotel El Encanto?
Check-in is from 10:30 AM. Check-out is by 12:30 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Gran Hotel El Encanto allow pets?
No — the property states that pets are not allowed.
Is there parking at Gran Hotel El Encanto?
Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.
Is breakfast included at Gran Hotel El Encanto?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Gran Hotel El Encanto have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at Gran Hotel El Encanto?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does Gran Hotel El Encanto have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at Gran Hotel El Encanto?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 10:30 AM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Gran Hotel El Encanto?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Gran Hotel El Encanto?
Calle Crescencio Rosas 27, San Cristóbal de Las Casas.
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