Eurostars Universal Lisboa
Hotel, 5-starAvenida do D. Joao 11 (13), lote 1.12.01, Lisbon, PortugalShow on map
Top rated
Guests rate it highest for location, food and service.
9.0242Reviews- Check-in from 4:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Exceptional locationGuests rate the location 9.7 out of 10, at Avenida do D. Joao 11 (13), lote 1.12.01.
- Breakfast availableIncluded on some rates — the board is shown on each room.
Recreational Amenities Enjoy the outdoor pool and fitness center for relaxation and exercise during your stay.
Dining Options Savor meals in the hotel's restaurant, grab a snack at the cafe, or enjoy a drink at the bar/lounge.
Convenient Location Connected to a rail/subway station, near Lisbon Casino and shopping, the Eurostars Universal Lisboa offers a luxurious stay in Lisbon.
Book now to experience luxury and convenience at Eurostars Universal Lisboa.
What this place offers
- Meeting rooms
- Fitness facilities
- No single-use plastic straws
- Comprehensive recycling policy
- No single-use plastic stirrers
- No single-use plastic water bottles
- No single-use plastic soda bottles
- Guest education on local ecosystems and culture
- Sustainability/community reinvestment (10% revenue or more)
- Free WiFi
Rooms
9.0
Top rated
Rated 9.0 out of 10 by 242 guests who stayed here.
- Cleanliness8.1
- Service9.6
- Location9.7
- Rooms9.1
- Amenities8.1
- Value8.6
- Food & drink9.6
Guests mention
Friendly staffClose to airport
JenniferThe staff at the front desk so professional and helpful. Abel and other bartenders so friendly and went above and beyond with their service. Will definitely be returning again to stay there. Thank you!
JoseGreat staff, service and locations. It has excatly what is needed.
DimitriosMissed connecting flight due to delays and had to spend the night in Lisbon. Great hotel, very close to the airport, clean, friendly and attentive staff, big rooms and very reasonably priced.
STEPHENWhat you would expect from the brand
Don’t use the arranged transport to the airport, fixed price at approximately 30+ Euros
Taxi 2.6 miles is cheaper at 7.50 Euros
RosemarieStaff were amazing. Breakfast delicious and a lot of choicea
GretchenOn the first morning I had brunch I was rushed out before I was ready because they were preparing for another event. The buffet was to be opened until 10:30. I arrived a little before 10:00am and was approached twice…
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
Avenida do D. Joao 11 (13), lote 1.12.01, Lisbon, Portugal
Guests rate the location 9.7 out of 10 — exceptional.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 4:00 PM
Check-out by 12:00 PM
No children
Show more
No pets
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Pets. Pets not allowed
Children and extra beds. No rollaway/extra beds available
General. Cashless transactions are available
Guest type. Essential workers only - NO
Covid. Property does not offer onsite COVID-19 testing
General. Professional property host/manager
Children and extra beds. No cribs (infant beds) available
Health & Safety. Property does not require health documentation at check-in
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about Eurostars Universal Lisboa
What time is check-in and check-out at Eurostars Universal Lisboa?
Check-in is from 4:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does Eurostars Universal Lisboa allow pets?
No — the property states that pets are not allowed.
Is there parking at Eurostars Universal Lisboa?
Parking is listed among the property's facilities. Whether it's free and whether a space can be reserved varies, so we check it against your dates rather than promise it here.
Does Eurostars Universal Lisboa have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Is breakfast included at Eurostars Universal Lisboa?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does Eurostars Universal Lisboa have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at Eurostars Universal Lisboa?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Can I check in late at Eurostars Universal Lisboa?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 4:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book Eurostars Universal Lisboa?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is Eurostars Universal Lisboa?
Avenida do D. Joao 11 (13), lote 1.12.01, Lisbon.
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