Vivien's Hotel

Hotel, 2-starMV Patalinghug Ave, Basak, Mactan, PhilippinesShow on map

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Very good

Guests rate it highest for location, service and amenities.

Check-in from 2:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
Superb locationGuests rate the location 9.1 out of 10, at MV Patalinghug Ave, Basak.
Free parkingThe property states parking on site is free for guests.

Convenient Location: Located in Mactan, just a short distance from popular shopping destinations like SM City Cebu and Ayala Center Cebu.

Modern Amenities: Enjoy air-conditioned rooms with free WiFi, private bathrooms, flat-screen TVs, and complimentary toiletries for a comfortable stay.

Exceptional Services: Benefit from free airport shuttle service, a fitness centre, and a 24-hour front desk with staff fluent in English and Filipino to assist with all your needs.

Book your stay at Vivien's Hotel now for a seamless blend of convenience, comfort, and quality service.

What this place offers

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service

Rooms

8.4

Very good

Rated 8.4 out of 10 by 1,238 guests who stayed here.

Cleanliness7.6
Service9.1
Location9.1
Rooms7.6
Amenities8.6
Value8.5
Food & drink8.1

Guests mention

Friendly staffGreat locationFree shuttle serviceGood food

Rosaline BarrosoAustralia
September 2026Couple
Bad
The breakfast was ok.
The airport pick-up was very good.
I didn't like their bathroom. They need to fix it. When we took our shower., the whole bathroom got wet. If they won't fix the bathroom, it's not worth staying…
DiegoPhilippines
September 2026Couple
Good
Services /good accommodation
Nothing
MUMTAZ AHMEDAustralia
August 2026Solo traveller
Bar fridge not working
Christine MayUnited States
August 2026Couple
Good
Staff are so friendly- i used the Shuttle bus pick up/drop off to/from airport. Drivers are so friendly.
Near by places walking distance like pharmacy, small restaurants, bakery, Jollibee, barbecue place and etc
No…
AriannaItaly
August 2026Couple
A dieci minuti dall’aeroporto
Transfer gratuito da e per l’aeroporto. Ci hanno portato le valige in camera, personale gentile e disponibile. Colazione a buffet contenuta ma variegata. Posizione comoda per l’aeroporto.
Bagno piccolino ma con kit…
PaulUnited States
August 2026Solo traveller
Very clean and great beds.
Location not so great!

Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated December 2025.

Where you’ll be

MV Patalinghug Ave, Basak, Mactan, Philippines

Guests rate the location 9.1 out of 10 — superb.

Things to know

Cancellation

Each room shows its own terms before you pay.

Most rates can be cancelled free until a date shown on the room.

Non-refundable rates are marked as such.

House rules

Check-in from 2:00 PM

Check-out by 12:00 PM

Children welcome

No pets

Free parking on site

Non-smoking rooms available

Payment & property

Paid when you book, not at the desk.

Rates include the taxes and fees we can read.

The property may take a card at check-in for incidentals.

This property does not accommodate bachelor(ette) or similar parties. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

What we’d check for you here

That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
That the desk is staffed when you land, and that the room is held past cut-off.
Whether there is room for a pickup, a trailer or a van, not just a car.
Whether the rate moves for your dates, and what it includes.
What the property actually charges at the desk on top of the rate.

Questions about Vivien's Hotel

What time is check-in and check-out at Vivien's Hotel?

Check-in is from 2:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.

Does Vivien's Hotel allow pets?

No — the property states that pets are not allowed.

Is there parking at Vivien's Hotel?

Yes — the property states that parking on site is free. Whether a space can be reserved in advance varies, so we check it against your dates.

Does Vivien's Hotel have Wi-Fi?

Yes — internet access is listed among the property's facilities.

Does Vivien's Hotel have wheelchair accessible rooms?

The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.

Can I check in late at Vivien's Hotel?

The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 2:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.

How do I book Vivien's Hotel?

Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.

Where is Vivien's Hotel?

MV Patalinghug Ave, Basak, Mactan.

Other places we book in Mactan

Nothing to do with the booking above. The same market, priced the same way, for if this one is not it.

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