Top rated
Guests rate it highest for service, location and cleanliness.
9.32,333Reviews- Check-in from 4:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Superb locationGuests rate the location 9.3 out of 10, at Stadthausbrücke 10.
- Breakfast availableIncluded on some rates — the board is shown on each room.
Luxurious Accommodations Individually styled rooms and suites with scenic courtyard views. Enjoy a living room, extra-long box spring bed, and bright marble bathrooms with high-quality amenities.
Dining and Entertainment Experience a culinary journey with 3 restaurants and 5 bars on-site. Indulge in a variety of dining options without leaving the hotel.
Prime City Centre Location Located in the heart of Hamburg, explore nearby attractions like Neuer Wall shopping street and Jungfernsteig within minutes. Easy access to iconic landmarks and shopping destinations.
Experience elegance and convenience at TORTUE HAMBURG - Schöner als die Fantasie. Book now for a memorable stay in Hamburg.
What this place offers
- WiFi available
- Free WiFi
- Parking
- Non-smoking rooms
- Air conditioning
- Fitness center
- 24-hour front desk
- Restaurant
- Room service
- Heating
Rooms
9.3
Top rated
Rated 9.3 out of 10 by 2,333 guests who stayed here.
- Cleanliness9.3
- Service9.8
- Location9.3
- Rooms9.3
- Amenities9.3
- Value9.3
- Food & drink9.3
Guests mention
Great serviceExcellent locationComfortable roomsClean and tidy environment
Dubai Boy Travel addictUnited Arab EmiratesAmazing French experience in heart of the Hamburg
It was an amazing French hotel! Great experience at breakfast - Brasserie! Great ambiance, Close to the centre, amazing room view!
The reception area was very dark ;-) Less lighting, but not that important! It won't take…
IreneAustriaEs war einfach toll
Das Frühstück war außergewöhnlich und besonders gut
IrisGermanyNur zu empfehlen!
Nichts auszusetzen , einfach nur perfekt in allem!!!
Gibt es nichts…..
M.SaBineGermanyAlles hat uns gefallen!!!
Es gibt nichts was uns nicht gefallen hat.
GüvenGermanyEmpfehlenswert!
Lage, Petsonal, Gastro
Wir hatten ein Zimmer zum Hof Nebengebäude (ungerade Nummern) was zu laut war um mit offenem Fenster zu schlafen; mit Fenster zu, Klima an war es kein Problem.
ThorstenGermanyTolles Hotel
Großartig
Alles
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated December 2025.
Where you’ll be
Stadthausbrücke 10, Hamburg, Germany
Guests rate the location 9.3 out of 10 — superb.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 4:00 PM
Check-out by 12:00 PM
No children
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Pets allowed on request; charges may apply
Non-smoking rooms available
Front desk staff will greet guests on arrival at the property.
Pets. Service animals are exempt from fees/restrictions
Guest type. Essential workers only - NO
Pets. Pets allowed
Covid. Property does not offer onsite COVID-19 testing
General. Professional property host/manager
Health & Safety. Property does not require health documentation at check-in
Pets. Maximum number of pets per room 1
Pets. Only dogs are allowed
Pets. Service animals are allowed
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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Please note that it is recommended to book a table in the restaurant in advance. Contact details can be found on the booking confirmation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- The pet fee and any size limit, which is where these bookings usually come apart.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about TORTUE Hamburg
What time is check-in and check-out at TORTUE Hamburg?
Check-in is from 4:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does TORTUE Hamburg allow pets?
Yes — the property states that pets are allowed. Size, number and fee are set by the property rather than by us, so say you're bringing a pet when you book and we'll confirm the terms before anything is charged.
Is there parking at TORTUE Hamburg?
Parking is listed among the property's facilities. Whether it's free and whether a space can be reserved varies, so we check it against your dates rather than promise it here.
Is breakfast included at TORTUE Hamburg?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does TORTUE Hamburg have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at TORTUE Hamburg?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does TORTUE Hamburg have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at TORTUE Hamburg?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 4:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book TORTUE Hamburg?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is TORTUE Hamburg?
Stadthausbrücke 10, Hamburg.
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