Top rated
Guests rate it highest for service, value and amenities.
9.41,172Reviews- Check-in from 3:00 PMCheck-out by 12:00 PM. The front desk is staffed around the clock, so a late arrival is fine.
- Superb locationGuests rate the location 9.0 out of 10, at 10 Fontenay.
- Parking on siteAvailable at a charge the property sets.
Luxurious Accommodation The Fontenay, a 5-star hotel on the Alster Lake, offers elegantly designed rooms with floor-to-ceiling windows and free WiFi. Some rooms boast private balconies and stunning lake views.
Exceptional Dining Indulge in culinary delights at the Lakeside gourmet restaurant overlooking the lake, the Parkview all-day-dining restaurant, or the Fontenay Bar with its breathtaking 320° panoramic view. In-room dining is also available 24/7.
Relaxation and Leisure Unwind at the 1,000 m² rooftop spa with an indoor/outdoor pool or explore the nearby Jungfernstieg shopping area. With impeccable service and a prime location, The Fontenay is your ultimate luxury destination in Hamburg. Book now for an unforgettable experience.
What this place offers
- Fitness facilities
- WiFi available
- Free WiFi
- Parking
- Non-smoking rooms
- Air conditioning
- Fitness center
- Swimming pool
- 24-hour front desk
- Restaurant
Rooms
9.4
Top rated
Rated 9.4 out of 10 by 1,172 guests who stayed here.
- Cleanliness8.6
- Service10.0
- Location9.0
- Rooms9.1
- Amenities9.5
- Value9.6
- Food & drink9.5
Guests mention
Great serviceBeautiful locationExcellent amenitiesDelicious food
VictoriaUnited KingdomOutstanding
Staff were impeccable
JohannesGermanyDesign, Lage und Ausstattung Top!
Sehr luxuriös, komfortabel und sehr guter Service.
Ich persönlich finde den klassischen Empfang mit einem großen Tresen schöner als die kleinen Empfangsschreibtische verteilt im Raum.
BarryIESuper short stay
A genuinely excellent hotel in every respect. Facilities, staff, rooms all perfect.
Staff could not be more helpful. Breakfast could not be better. Great location.
AbdurahmanUnited KingdomExceptional, a true 5* hotel.
An absolutely amazing hotel, true 5* facilities and pure luxury. Will definitely visit again.
There was nothing i didn't like, i liked everything!
Olla AnnaDKOverdådigt, luksuriøst og behageligt!
Alt var perfekt. Personalet var meget imødekommende og hjælpsomme, hotellet var fænomenalt, maden var lækker og vores hotelværelse var smukt, behageligt og meget rent!
At vi kun havde booket 2 overnatning på hotellet.…
Elise MarieNOFin beliggenhet, men ikke verdt pengene.
Beliggenhet. Størrelse på rom.
Utrolig treig service. Overpriset. Ikke verdt det.
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated December 2025.
Where you’ll be
10 Fontenay, Hamburg, Germany
Guests rate the location 9.0 out of 10 — superb.
Top attractions
- Jungfernstieg / Binnenalster200 m
- Hamburg Rathaus (City Hall)800 m
- Miniatur Wunderland2.3 km
- Speicherstadt (historic warehouse district)2.5 km
- Elbphilharmonie (Hamburg Philharmonic Hall)3.0 km
Nature
- Planten un Blomen900 m
Nearby
- Hamburg Hauptbahnhof1.1 km
- St. Michael's Church (Michel)1.3 km
Airports
- Hamburg Airport (Flughafen Hamburg)10.5 km
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM until 12:00 AM
Check-out by 12:00 PM
Children welcome
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No pets
Paid parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.
What we’d check for you here
- How many rooms they will hold at once, for how long, and on what terms.
- That the step-free room is actually free on your dates, and whether it is a roll-in shower or a bath, which the listing never says.
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether breakfast is in the rate or added at checkout, and what time it runs.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about The Fontenay Hamburg
What time is check-in and check-out at The Fontenay Hamburg?
Check-in is from 3:00 PM. Check-out is by 12:00 PM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does The Fontenay Hamburg allow pets?
No — the property states that pets are not allowed.
Is there parking at The Fontenay Hamburg?
Yes — parking is available on site at a charge the property sets. We check the rate and whether a space can be reserved against your dates.
Does The Fontenay Hamburg have a pool?
Yes — a pool is listed among the property's facilities. Seasonal closures are common, so we'll confirm it's open for your dates.
Is breakfast included at The Fontenay Hamburg?
Breakfast is offered at the property. Whether it's included depends on the rate — the board type is shown on each room once you put your dates in.
Does The Fontenay Hamburg have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I book a block of rooms at The Fontenay Hamburg?
The property lists meeting and banquet space, which usually means it handles group business — but how many rooms it will hold at once, for how long, and at what rate are set case by case and are not in any feed. Tell us the dates and the number of rooms and we'll get those terms from the property in writing before anything is charged.
Does The Fontenay Hamburg have wheelchair accessible rooms?
The property lists step-free or accessible facilities. That flag is the one least able to settle the question: a hotel can carry it and still have a step at the entrance, or a bath rather than a roll-in shower, and it does not say whether the accessible room is free on your dates. Tell us what you need and we'll ask the property directly rather than reading you the flag.
Can I check in late at The Fontenay Hamburg?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book The Fontenay Hamburg?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is The Fontenay Hamburg?
10 Fontenay, Hamburg.
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