The Willows Hotel
Hotel, 3-star555 West Surf, Chicago, IL, United StatesShow on map
Top rated
Guests rate it highest for location, service and value.
9.0992Reviews- Check-in from 3:00 PMCheck-out by 11:00 AM. The front desk is staffed around the clock, so a late arrival is fine.
- Exceptional locationGuests rate the location 10.0 out of 10, at 555 West Surf.
- Parking on siteAvailable at a charge the property sets.
Charming Location in Chicago The Willows Hotel offers a charming stay nestled in Chicago's prestigious Lakeview and Lincoln Park neighborhoods. Guests can enjoy the serene surroundings of a tree-lined street while being close to the vibrant city attractions.
Convenient Amenities Experience convenience with complimentary WiFi, round-the-clock coffee & tea service, and comfortable guest rooms equipped with modern amenities. The Willows Hotel ensures a relaxing and hassle-free stay for all guests.
Explore the City With easy access to public transportation, guests can effortlessly explore popular city attractions such as the Steppenwolf Theatre, Wrigley Field, Lincoln Park Zoo, and the beautiful Lake Michigan coastline. Uncover the best of Chicago right at your doorstep at the Willows Hotel.
What this place offers
- WiFi available
- Free WiFi
- Parking
- Non-smoking rooms
- Air conditioning
- 24-hour front desk
- Heating
- Lift / Elevator
- Luggage storage
- Safety deposit box
Rooms
9.0
Top rated
Rated 9.0 out of 10 by 992 guests who stayed here.
- Cleanliness8.2
- Service9.7
- Location10.0
- Rooms8.7
- Amenities8.7
- Value9.2
- Food & drink8.2
Guests mention
Great locationCourteous staff
NeasanAustraliaPerfect no-frills hotel in an exceptional location!
Great location, very clean and spacious. Staff were exceptional, never felt like we bothered them. Cookies every day at 4pm, coffee and hot water 24/7. Delightful hotel!
No complaints
YuhanUnited Statesthe staff are very friendly and helpful
JessicaUnited StatesWe enjoyed the care put into our stay
So beautiful and anticipated our needs for our stay. The in room snacks and wine are a great touch. Our concierge Eric was very helpful and knowledgeable got us a cab when we needed a quick lift.
We missed the cookie…
MelissaUnited StatesConvienent, quiet and beautiful location
Great location! Walked to the beach and so many great restaurants close by.
JOSESVDirty
The property is in a good location
Super dirty no room service to clean
DeborahUnited StatesTerrible Stay
The staff were very friendly and the location is good. The lobby always had water. Room was spacious. Bed and pillows were comfortable.
Our king room smelled like a hockey locker room
- it was terrible. The shower…
Reviews are written by guests who booked through our supplier and stayed, shown as written and in their own language. Category scores are the supplier’s reading of recent reviews, updated January 2026.
Where you’ll be
555 West Surf, Chicago, IL, United States
Guests rate the location 10.0 out of 10 — exceptional.
Things to know
Cancellation
Each room shows its own terms before you pay.
Most rates can be cancelled free until a date shown on the room.
Non-refundable rates are marked as such.
House rules
Check-in from 3:00 PM
Check-out by 11:00 AM
Children welcome
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No pets
Paid parking on site
Non-smoking rooms available
Payment & property
Paid when you book, not at the desk.
Rates include the taxes and fees we can read.
The property may take a card at check-in for incidentals.
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You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply. Please be advised that charges are applicable for early arrivals. Please contact the hotel directly for more details. Please note parking fees vary depending on vehicle size. Please contact the property directly for more detail. Please note that for reservations of 5 rooms or more different policies apply: -50% of the total amount will be charged by the property after the reservation is made. -If the reservation is canceled up to 14 days before the arrival date no fees will apply but if canceled later or in case of no show, the total amount will be charged. When booking 4 rooms or more, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.
What we’d check for you here
- That the desk is staffed when you land, and that the room is held past cut-off.
- Whether there is room for a pickup, a trailer or a van, not just a car.
- Whether the rate moves for your dates, and what it includes.
- What the property actually charges at the desk on top of the rate.
Questions about The Willows Hotel
What time is check-in and check-out at The Willows Hotel?
Check-in is from 3:00 PM. Check-out is by 11:00 AM. If you're arriving late, tell us and we'll ask the property to hold the room.
Does The Willows Hotel allow pets?
No — the property states that pets are not allowed.
Is there parking at The Willows Hotel?
Yes — parking is available on site at a charge the property sets. We check the rate and whether a space can be reserved against your dates.
Does The Willows Hotel have Wi-Fi?
Yes — internet access is listed among the property's facilities.
Can I check in late at The Willows Hotel?
The property lists a front desk staffed 24 hours, so a late arrival should be possible. Standard check-in is from 3:00 PM. Rooms are still released after a cut-off at some properties regardless of the desk hours, so tell us your arrival time and we'll have them hold it.
How do I book The Willows Hotel?
Put your dates in above and book online, or call (888) 789-8585 and we'll do it for you — including things a booking form can't handle, like a block of rooms, a monthly rate or an invoice for your employer.
Where is The Willows Hotel?
555 West Surf, Chicago, IL.
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